At a Glance
- Tasks: Provide exceptional customer service and support to clients and their pets across multiple sites.
- Company: Join a caring, independent veterinary group that values community and collaboration.
- Benefits: Enjoy generous holiday, staff discounts, enhanced parental leave, and mental health support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of pets and their owners while growing your skills.
- Qualifications: Experience in reception is preferred; passion for customer service and pets is essential.
The predicted salary is between 26352 - 26352 £ per year.
40 hours per week, based across all of our sites. People work in the veterinary industry so they can help change the lives of pets and their owners. We share that calling. But we also understand that to be at your best for your patients, you need support, work‑life balance and opportunities for growth. We believe that every veterinary professional should feel part of a community that builds them up, connects them with their passion and helps them thrive. That’s why we built Arun Veterinary Group. Together, we’re ‘more than a vets’. We’re proudly independent, and the freedom that this brings sets us apart. Clinical freedom; freedom to deliver care with a personal touch; freedom to do what’s right.
Be (truly) valued We’re constructive, encouraging, and kind to one another – always. Inclusivity and collaboration ensure everyone feels respected and valued. The equality, kindness and closeness that unites our team shapes our work; we treat our clients with respect, kindness, empathy, and professionalism.
Feel the difference We have four branch clinics (Worthing, Ashington, Pulborough and Westergate) and two state‑of‑the‑art hospitals (Storrington and Chichester). Our sister businesses, South Downs Emergency Vets and South Downs Veterinary Referrals operate from these two hospitals, and we work collaboratively to deliver exceptional, personalised care to our patients 24/7. The interior design in our clinics provides a warm, comforting, home‑from‑home feeling. It’s hard to put into words, but you’ll feel the difference as soon as you walk through the door.
Our reception team are the face of our business. As front of house, our team are committed to delivering exemplary customer service at all times whilst offering compassion, patience and dedication in a variety of situations. They are not just receptionists; they are essential collaborators between customers and the clinical team. We understand that our team is what makes Arun Veterinary Group great. Whether your interest is in customer service, building new skills or something else entirely, we’re committed to nurturing your talents.
About you You’ll be an experienced receptionist, ideally from a veterinary or clinical background, although not essential, you will have a high level of confidence and passion to work with customers and their beloved pets. This role is based across all of our sites. A valid driving licence is required due to the lack of transport links in the area. Receptionists must have sufficient computer skills. Most importantly, you’ll share and demonstrate our values – humility, respect, empathy, work ethic, honesty, communication, and teamwork.
Your benefits will include training; standard pension benefit; 40% staff discount for own pets; enhanced parental leave (6 months paid at 90%); enhanced sickness benefit (2 weeks at 100%); generous holiday (7 weeks, including bank holidays) and occupational health resources, including mental health support.
Rota There is a set rota in place for this role, averaging a total of 40 hours per week. Every receptionist is required to join the weekend and bank holiday rota. Starting on £12.65 per hour.
To apply for this position, please send an email with your CV to kirsty.irbens@arunvetgroup.co.uk. Arun Veterinary Group, South Downs Emergency Vets and South Downs Veterinary Referrals are all equal opportunity employers and do not discriminate on grounds of age, race, religion, ethnic origin, gender, sexual orientation, or disability in relation to recruitment and employment.
Receptionist – multi-site in Worthing employer: Arun Veterinary Group
Arun Veterinary Group is an exceptional employer that prioritises the well-being and growth of its team members. With a strong focus on work-life balance, inclusivity, and professional development, employees are empowered to thrive in a supportive environment that values compassion and collaboration. The unique multi-site setup across Worthing, Ashington, Pulborough, Westergate, Storrington, and Chichester allows for diverse experiences while fostering a close-knit community dedicated to delivering outstanding care to pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist – multi-site in Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arun Veterinary Group. Understand their values and what makes them tick. This way, you can show how you fit into their community and share their passion for helping pets and their owners.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of the business. Think about scenarios where you’ve had to deal with difficult customers or situations and how you handled them. Be ready to share these experiences during your interview.
✨Tip Number 3
Show off your teamwork spirit! At Arun, collaboration is key. Be prepared to discuss times when you worked well in a team, especially in high-pressure situations. Highlighting your ability to work alongside others will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our community. So, get that CV polished and hit submit!
We think you need these skills to ace Receptionist – multi-site in Worthing
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping pets and their owners shine through. We want to see that you genuinely care about the veterinary field and are excited about the opportunity to be part of our team.
Tailor Your CV:Make sure your CV is tailored to the role of a receptionist in a veterinary setting. Highlight any relevant experience, especially if you've worked in customer service or a clinical environment before. We love seeing how your skills align with what we do!
Be Yourself:Don’t be afraid to let your personality come through in your application. We value humility, respect, and empathy, so share examples of how you've demonstrated these qualities in your previous roles. Authenticity goes a long way with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Arun Veterinary Group
✨Know the Company
Before your interview, take some time to research Arun Veterinary Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the face of the business. Prepare examples from your past experiences where you've demonstrated exceptional customer service, especially in challenging situations. Highlight your ability to empathise with clients and their pets, as this aligns with the company's values.
✨Demonstrate Teamwork
Collaboration is key in this role. Be ready to discuss how you've worked effectively within a team in previous jobs. Share specific instances where your contributions helped achieve a common goal, showcasing your commitment to teamwork and communication.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or how they support work-life balance. This shows that you're not just interested in the job, but also in how you can grow within the organisation.
