At a Glance
- Tasks: Provide exceptional customer service and support to pet owners and their furry friends.
- Company: Join a caring, independent veterinary group that values community and collaboration.
- Benefits: Enjoy generous holidays, staff discounts, and mental health support.
- Other info: Work in a warm, supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in reception is preferred; passion for pets and people is essential.
The predicted salary is between 24000 - 28000 £ per year.
Based at our busy Westergate branch, this role is 33.5 hours per week. People work in the veterinary industry so they can help change the lives of pets and their owners. We share that calling. But we also understand that to be at your best for your patients, you need support, work‑life balance and opportunities for growth. We believe that every veterinary professional should feel part of a community that builds them up, connects them with their passion and helps them thrive. That’s why we built Arun Veterinary Group. Together, we’re ‘more than a vets’. We’re proudly independent, and the freedom that this brings sets us apart. Clinical freedom; freedom to deliver care with a personal touch; freedom to do what’s right.
Be (truly) valued We’re constructive, encouraging, and kind to one another – always. Inclusivity and collaboration ensure everyone feels respected and valued. The equality, kindness and closeness that unites our team shapes our work; we treat our clients with respect, kindness, empathy, and professionalism.
Feel the difference We work from four branch clinics (Worthing, Ashington, Pulborough and Westergate) and two state‑of‑the‑art hospitals (Storrington and Chichester). Our sister businesses, South Downs Emergency Vets and South Downs Veterinary Referrals operate from these two hospitals, and we work collaboratively to deliver exceptional, personalised care to our patients 24/7. The interior design in our clinics provides a warm, comforting, home‑from‑home feeling. It’s hard to put into words, but you’ll feel the difference as soon as you walk through the door.
Our reception team are the face of our business. As front of house, our team are committed to delivering exemplary customer service at all times whilst offering compassion, patience and dedication in a variety of situations. They are not just receptionists; they are essential collaborators between customers and the clinical team. We understand that our team is what makes Arun Veterinary Group great. Whether your interest is in customer service, building new skills or something else entirely, we’re committed to nurturing your talents.
About you You’ll be an experienced receptionist, ideally from a veterinary or clinical background although not essential. You will have a high level of confidence and passion to work with customers and their beloved pets. A valid driving licence is required due to the nature of the role, and you must have sufficient computer skills. Most importantly, you’ll share and demonstrate our values: humility, respect, empathy, work ethic, honesty, communication, and teamwork.
Benefits
- Training
- Standard pension benefit
- 40% staff discount for own pets
- Enhanced parental leave (6 months paid at 90%)
- Enhanced sickness benefit (2 weeks at 100%)
- Generous holiday (7 weeks, including bank holidays)
- Occupational health resources, including mental health support
Rota 5‑days a week Monday – Friday, 6 hour shifts. Totalling 33.5 hours per week. Requirement for everyone to join the weekend and bank holiday rota. This role is based at our busy Westergate branch. You may be required to cover at our other sites if necessary.
Arun Veterinary Group, South Downs Emergency Vets and South Downs Veterinary Referrals are all equal opportunity employers and do not discriminate on grounds of age, race, religion, ethnic origin, gender, sexual orientation, or disability in relation to recruitment and employment.
Veterinary Receptionist – Westergate employer: Arun Veterinary Group
Arun Veterinary Group is an exceptional employer that prioritises the well-being and professional growth of its team members. With a strong focus on work-life balance, inclusivity, and collaboration, employees are supported in their roles while enjoying generous benefits such as enhanced parental leave, extensive holiday time, and a nurturing work environment. Located at the vibrant Westergate branch, our receptionists play a vital role in delivering compassionate customer service, making a meaningful impact on the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist – Westergate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arun Veterinary Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arun Veterinary Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist – Westergate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arun Veterinary Group:Your cover letter is your chance to shine! Tell us why you want to work at Arun Veterinary Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arun Veterinary Group!
How to prepare for a job interview at Arun Veterinary Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
