At a Glance
- Tasks: Provide exceptional customer service and support in a veterinary clinic environment.
- Company: Join a compassionate team dedicated to pet care and client satisfaction.
- Benefits: Enjoy generous holiday, staff discounts, and enhanced parental leave.
- Other info: Flexible 4-day work schedule with opportunities for growth.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience preferred; passion for animals is a must!
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities include serving as the front‑of‑house team, providing exemplary customer service with compassion, patience, and dedication in a variety of situations. Act as a key collaborator between customers and the clinical team, ensuring smooth communication. Perform administrative tasks, manage appointments, and assist with clinic operations. Cover all clinic sites as required, including Ashington, Worthing, Pulborough, Westergate, Storrington, and Chichester. Work a rotating 4‑day shift schedule: 4 days a week Monday–Friday, 6‑hour shifts alternating between AM and PM each week, totaling 32.5 hours per week. Join the weekend and bank holiday rota as required.
Qualifications include experience as a receptionist, ideally with a veterinary or clinical background (not essential). A high level of confidence and a passion for working with customers and their beloved pets are essential. A valid driving licence and proficient computer skills are required. Demonstrated values of humility, respect, empathy, work ethic, honesty, communication, and teamwork are important.
Benefits include training; standard pension benefit; 40% staff discount for own pets; enhanced parental leave (6 months paid at 90%); enhanced sickness benefit (2 weeks at 100%); generous holiday (7 weeks, including bank holidays); and occupational health resources, including mental health support.
This role is based at our busy Ashington branch and may require coverage at other sites if necessary.
EEO Statement: Arun Veterinary Group, South Downs Emergency Vets and South Downs Veterinary Referrals are all equal opportunity employers and do not discriminate on grounds of age, race, religion, ethnic origin, gender, sexual orientation, or disability in relation to recruitment and employment.
Veterinary Receptionist – Ashington employer: Arun Veterinary Group
Arun Veterinary Group is an exceptional employer, offering a supportive work culture that prioritises compassion and teamwork. With generous benefits including enhanced parental leave, mental health support, and a 40% discount for staff pets, employees can thrive both personally and professionally. The Ashington location provides a dynamic environment where you can grow your skills while making a meaningful impact on the lives of pets and their owners.
