At a Glance
- Tasks: Be the first point of contact for customers and support day-to-day administration.
- Company: Join Arun Estates, a supportive and dynamic team in Rochford.
- Benefits: Enjoy 33 days holiday, pension, life insurance, and rewards for your hard work.
- Other info: Flexible hours and opportunities for growth in a vibrant work environment.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Warm communication style, attention to detail, and a positive attitude required.
The predicted salary is between 28250 - 28250 € per year.
Start date: As Soon as Possible
Salary: £28,250
Location: Rochford, Essex
Work Pattern: Monday to Friday 09.00 – 17.30
Benefits: 33 days paid holiday (plus an extra day off for your birthday), pension, life insurance, company rewards and incentives, employee assistance scheme and paid entry fees for charity events.
At Arun Estates (based within the Douglas Allen geographical area), we are all about supporting customers and colleagues, keeping processes running smoothly, and helping us meet important compliance standards. If you’re naturally curious, enjoy variety, and take pride in getting the details right, we’d love to hear from you.
What will I be doing day to day?
- Be the first point of contact for internal and external calls, responding calmly, professionally and with genuine care.
- Carry out customer due diligence checks to ensure we meet Anti-Money Laundering Regulations, using database reports and accurate manual verification.
- Spot and escalate potential concerns, discussing high-risk situations with senior colleagues and supporting appropriate next steps.
- Support day-to-day administration and wider business needs to help the department run smoothly.
- Investigate queries using available resources, propose practical solutions and follow through with clear updates.
What will I need?
- A warm, patient communication style and a positive, helpful approach with customers and colleagues.
- Ability to work at pace, prioritise effectively and keep a high level of accuracy and attention to detail.
- A logical, inquisitive mindset to establish facts and communicate clearly and appropriately.
- Confidence navigating internal and external databases after initial training.
- Flexibility and enthusiasm to adapt to changing priorities to support the wider team when needed.
We’re keen to welcome someone as soon as possible. If this sounds like a great fit for you, we’d love to receive your application and will contact shortlisted candidates promptly.
Customer & Business Support Administrator - Rochford employer: Arun Estate Agencies Ltd
At Arun Estates, we pride ourselves on fostering a supportive and dynamic work environment in Rochford, where our employees are valued and encouraged to grow. With generous benefits including 33 days of paid holiday, a pension scheme, and opportunities for professional development, we ensure that our team members feel appreciated and motivated. Join us to be part of a collaborative culture that prioritises customer care and compliance, while also offering unique perks like an extra day off for your birthday and paid entry fees for charity events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Business Support Administrator - Rochford
✨Tip Number 1
Make sure to research Douglas Allen and understand their values. When you know what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being calm and professional is key. Try role-playing with a friend to get comfortable with handling different types of calls.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past where you’ve tackled queries or issues effectively. This will help you stand out as someone who can support the team and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re keen to welcome someone on board as soon as possible, so don’t wait too long!
We think you need these skills to ace Customer & Business Support Administrator - Rochford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique traits make you a great fit for our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for, especially your communication style and attention to detail.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the best candidate!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Arun Estate Agencies Ltd
✨Show Your Communication Skills
As a Customer & Business Support Administrator, you'll be the first point of contact for calls. Practice your warm and patient communication style before the interview. Think about examples where you've handled customer queries effectively and be ready to share them.
✨Demonstrate Attention to Detail
This role requires a high level of accuracy, especially when carrying out customer due diligence checks. Prepare by reviewing common compliance standards and think of situations where your attention to detail made a difference. Bring these examples to the interview.
✨Be Ready to Problem-Solve
You’ll need to investigate queries and propose practical solutions. Brush up on your problem-solving skills by thinking through past challenges you've faced in similar roles. Be prepared to discuss how you approached these situations and what the outcomes were.
✨Show Enthusiasm and Flexibility
The job requires adapting to changing priorities, so it's important to convey your enthusiasm for the role and willingness to support the team. Think of times when you've had to adjust your plans and how you managed that. Share these stories to show you're a team player.
