At a Glance
- Tasks: Support residents, tackle tenancy issues, and promote community wellbeing.
- Company: Arun District Council, dedicated to improving local lives.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Other info: Join a supportive team in a dynamic environment with career growth.
- Why this job: Make a real impact in your community while enjoying work-life balance.
- Qualifications: Confident communicator with a passion for helping others.
The predicted salary is between 37280 - 39152 £ per year.
Employer: Arun District Council
Salary: £37,280 - £39,152 per annum
Location: Arun Civic Centre, Littlehampton, West Sussex
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Enhanced
Closing Date: 20/07/2026 at 23:59
Reference: CE/26/340934
At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference.
Overall Job Purpose
We are looking for 4 new Tenancy Services Officers. The post holders will be responsible for providing a holistic tenancy management service in general needs, Housing for Older People and leasehold accommodation including anti‑social behaviour, lettings and estate management in line with council policies and procedures and statutory, and regulatory requirements.
This role involves addressing a wide range of tenancy‑related matters, with a focus on supporting tenancy sustainment and providing a high‑quality, customer‑centric service which puts tenants and customer service at the heart of service delivery.
The Tenancy Services Officer works closely with other service teams and external partners to deliver a high standard of service in support of the Council’s aims and Service objectives, delivering against key performance standards in respect of tenant satisfaction, void turnaround times and customer service.
For more information about joining the Tenancy Services Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
Interviews are scheduled to take place in the week commencing 3 August 2026.
Tenancy Services Officer in Littlehampton employer: Arun District Council
Arun District Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in the picturesque town of Littlehampton, West Sussex, employees benefit from a collaborative environment where they can make a meaningful impact on the community while enjoying opportunities for growth and advancement within the council.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Officer in Littlehampton
✨Tip Number 1
Get to know the Tenancy Services team and what they do! Research their recent projects or initiatives. This will help you show genuine interest during interviews and demonstrate how you can contribute to their goals.
✨Tip Number 2
Practice your communication skills! As a customer-focused officer, you'll need to convey information clearly and empathetically. Role-play common scenarios with friends or family to build confidence.
✨Tip Number 3
Network with current employees or attend local community events. This can give you insider knowledge about the council's culture and values, which is super helpful for tailoring your interview responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Arun District Council and making a difference in the community.
We think you need these skills to ace Tenancy Services Officer in Littlehampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Tenancy Services Officer role. Highlight your customer service experience and any relevant qualifications to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping others and how you can make a difference in the community. Keep it engaging and personal!
Showcase Your Communication Skills:As a Tenancy Services Officer, communication is key. In your application, demonstrate your ability to communicate effectively, whether through examples of past experiences or specific achievements.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups!
How to prepare for a job interview at Arun District Council
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Tenancy Services Officer. Familiarise yourself with the key responsibilities like handling tenancy issues and tackling anti-social behaviour (ASB). This will help you answer questions confidently and show that you're genuinely interested in making a difference in the community.
✨Showcase Your Communication Skills
As a customer-focused officer, your communication skills are crucial. Prepare examples from your past experiences where you've effectively communicated with residents or resolved conflicts. This will demonstrate your ability to handle sensitive situations and support residents across Arun.
✨Emphasise Your Passion for Community Work
Arun District Council is all about making a positive impact. Be ready to discuss why you’re passionate about helping others and how you can contribute to the wellbeing of the community. Share any relevant experiences that highlight your commitment to community service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the challenges they face, or the professional development opportunities available. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
