At a Glance
- Tasks: Join our Reactive Repairs Team to deliver top-notch customer service and support.
- Company: Arun District Council is dedicated to enhancing wellbeing, housing, and the environment in our community.
- Benefits: Enjoy flexible working arrangements and opportunities for professional development.
- Other info: This role requires a DBS check and is office-based at Littlehampton Civic Centre.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic team.
- Qualifications: Must have strong communication skills and experience in a fast-paced environment.
The predicted salary is between 29064 - 31022 £ per year.
Employer: Arun District Council
Salary: £30,023 - £32,046 per annum
Location: Arun Civic Centre, Littlehampton, West Sussex
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 17/09/2026 at 23:59
Reference: CE/26/343804
At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could bethat difference.
Overall Job Purpose:
The Repairs and Maintenance Department are seeking to fill a Repairs Support Officer post to work within our Reactive Repairs Team – Our team provide a first-class service to our customers ensuring the highest standards of customer care are always maintained.
To be part of our skilled and dynamic team, you must:
- Be willing to work as part of a team to provide a high-quality service to customers.
- Be performance driven and able to achieve performance targets.
- Have experience of working in a pressured environment preferably where advice, guidanceand problem-solving skills have been exercised on the telephone as well as face to face.
- Have excellent telephone answering, communication, and IT skills.
- Be of a flexible nature
- Be able to use a variety of computerised resources to access and process information.
- Be able to develop good working relationships with our Arun In House repairs team, our external contractors, suppliers and other services within the Council.
- Have enthusiasm, drive, commitment, and reliability.
Please note that this role is subject to a basic disclosure and barring service (DBS) check.
The post-holder will be office-based, working at Littlehampton Civic Centre.
For more information about joining the Repairs Support Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
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Repairs Support Officer in Littlehampton employer: Arun District Council
Arun District Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in the picturesque town of Littlehampton, West Sussex, employees benefit from a collaborative environment where they can make a meaningful impact on the community while enjoying opportunities for growth and advancement within the council.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Support Officer in Littlehampton
✨Tip Number 1
Familiarise yourself with the specific services offered by Arun District Council, especially in the Repairs and Maintenance Department. Understanding their mission and values will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Prepare for potential scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully handled customer queries or resolved issues under pressure, as this is crucial for the role.
✨Tip Number 3
Network with current or former employees of Arun District Council if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Showcase your IT skills by being prepared to discuss the computerised resources you have used in previous roles. Highlighting your proficiency in relevant software can set you apart from other candidates and demonstrate your readiness for the position.
We think you need these skills to ace Repairs Support Officer in Littlehampton
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements of the Repairs Support Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service, particularly in pressured environments. Mention specific examples where you successfully provided advice or problem-solving support, both over the phone and face-to-face.
Showcase Your Skills:Make sure to detail your communication, IT, and teamwork skills in your application. Provide examples of how you've developed good working relationships in past roles, as this is crucial for the Repairs Support Officer position.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Arun District Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Repairs Support Officer. Be prepared to discuss how your skills and experiences align with the requirements, especially in customer service and problem-solving.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, both over the phone and face-to-face, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, particularly in high-pressure situations.
✨Demonstrate Teamwork
The job requires working as part of a team, so be ready to share experiences where you collaborated successfully with others. Highlight your ability to build good working relationships, especially with external contractors and suppliers.
✨Prepare for Behavioural Questions
Expect questions that assess your behaviours and competencies. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on scenarios that showcase your flexibility, reliability, and commitment to high-quality service.
