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- Tasks: Join our team to manage parking services and customer interactions.
- Company: Arun District Council is dedicated to enhancing community services in West Sussex.
- Benefits: Enjoy flexible working arrangements and opportunities for professional development.
- Why this job: Make a real impact on the parking environment while working in a supportive team.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Work from home options available; interviews on 16th and 17th July 2025.
The predicted salary is between 25500 - 32600 £ per year.
Employer: Arun District Council
Salary: £30,559 – £32,654 per annum
Location: Arun Civic Centre, Littlehampton, West Sussex
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 08/07/2025 at 23:59
Reference: G/25/316895
We are looking for a Parking Services officer to join our small parking team.
As a Parking Services Officer you will deliver an efficient, effective, and high-quality customer focussed Parking Service working directly with external organisations in the delivery of Civil Parking Enforcement.
You will be responsible for processing and actioning all appeals and representations for Penalty Charge Notices received for both Arun District Councils off-street car parks and on-street on behalf of West Sussex County Council.
The role requires you to produce monthly and quarterly KPI monitoring reports along with cash reconciliation on a daily basis.
The role also requires you to communicate with customers face to face, via email, and telephone, alongside dealing with enquires from internal and external stakeholders.
We offer an opportunity to develop your skills, join a supportive and friendly team, and the chance to shape and better the parking environment within Arun.
The job is based at the Civic Centre in Littlehampton, and this will be your contractual job location. However, it is likely there will be some working from home and so you will need an appropriate space to work from. You will also be required to attend our Bognor Office at the Bognor Regis Town Hall.
Interviews will be in person at the Arun Civic Centre, on Wednesday 16July 2025 and Thursday 17July 2025.
We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please seeWhy work for Arun for more information on what Arun offers their employees.
We\’re an equal opportunity employer. All applicants will be considered for employmentwithout attention to ethnicity, religion, sexual orientation, gender identity, family or parentalstatus, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visitApplying for a job with us . If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.
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Parking Services Officer employer: Arun District Council
Contact Detail:
Arun District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Services Officer
✨Tip Number 1
Familiarise yourself with the local parking regulations and enforcement policies in Arun. Understanding the specific challenges and requirements of the area will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare to discuss your customer service experience, as this role involves direct communication with the public. Think of examples where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Brush up on your data analysis skills, particularly in relation to KPI monitoring and cash reconciliation. Being able to talk confidently about how you can contribute to these areas will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the opportunity to improve the parking environment in Arun. Research the council's initiatives and be ready to share your ideas on how you can contribute to their goals.
We think you need these skills to ace Parking Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Parking Services Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant work experience, skills, and achievements. Use bullet points for clarity and focus on quantifiable results where possible, especially in customer service and report generation.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention specific experiences that demonstrate your ability to handle customer enquiries and manage appeals effectively, as well as your commitment to high-quality service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Parking Services Officer.
How to prepare for a job interview at Arun District Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Parking Services Officer. Be prepared to discuss how your skills and experiences align with the tasks, such as processing appeals and producing KPI reports.
✨Showcase Customer Service Skills
Since the role involves direct communication with customers, be ready to provide examples of your customer service experience. Highlight any situations where you successfully resolved issues or improved customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations related to parking enforcement or customer complaints, and articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, opportunities for professional development, or how success is measured in the role. This shows your genuine interest in the position and the organisation.
