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- Tasks: Maximise income recovery and manage rent arrears in a supportive team.
- Company: Join Arun District Council, dedicated to improving community wellbeing and housing.
- Benefits: Competitive salary, flexible working arrangements, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in debt management and a passion for customer service.
- Other info: Equal opportunity employer with a focus on work-life balance.
The predicted salary is between 34434 - 36363 £ per year.
Employer: Arun District Council
Salary: £34,434 - £36,363 per annum
Location: Arun Civic Centre, Littlehampton, West Sussex
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Enhanced
Closing Date: 17/04/2026 at 23:59
Reference: R/26/333250
At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference.
Overall Job Purpose: The Income Recovery Officer is responsible for maximising income recovery within the Business Improvement & Tenancy Services team by proactively managing rent arrears and housing-related debts in line with the council’s policies, statutory and regulatory requirements. The role focuses on delivering a high-quality, customer-focused service to tenants, leaseholders, shared owners, and other stakeholders to minimise debt, support tenancy sustainment, and optimise the use of council housing stock. By working collaboratively with internal and external partners, the Income Recovery Officer will apply best practices in debt management, support continuous service improvement, and ensure cross-departmental coordination for exceptional service delivery.
Please note that we have two opportunities available (both full-time).
We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.
CLOSING DATE: Friday 17 April 2026
Interviews will be held in the week commencing 27 April 2026 and 4 May 2026.
Income Recovery Officer in Littlehampton employer: Arun District Council
Contact Detail:
Arun District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer in Littlehampton
✨Tip Number 1
Network like a pro! Reach out to people in the housing and debt management sectors. Attend local events or join online forums where you can connect with professionals who might have insights or even job leads for the Income Recovery Officer role.
✨Tip Number 2
Prepare for those interviews! Research Arun District Council’s values and recent projects. Be ready to discuss how your skills align with their mission to improve wellbeing and support tenants. Show them you’re not just a fit for the role, but for their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to income recovery and customer service. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing benefits of working with Arun District Council.
We think you need these skills to ace Income Recovery Officer in Littlehampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Income Recovery Officer role. Highlight any relevant experience in debt management or customer service, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about making a difference in the community and how your background makes you a great fit for our team at Arun District Council.
Showcase Your Teamwork Skills: Since collaboration is key in this role, be sure to mention any experiences where you've worked effectively with others. We want to see that you can work well with both internal and external partners to achieve common goals.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the easiest way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Arun District Council
✨Know Your Stuff
Make sure you understand the role of an Income Recovery Officer inside out. Familiarise yourself with the council's policies on debt management and housing services. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering a high-quality, customer-focused service, be ready to share examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved issues or supported clients effectively.
✨Collaborative Spirit
The job requires working with various internal and external partners. Prepare to discuss your experience in teamwork and collaboration. Highlight instances where you’ve worked cross-departmentally to achieve a common goal, as this will demonstrate your ability to fit into their team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the council’s approach to continuous service improvement or how they measure success in income recovery. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.