Employer: Arun District Council
Salary: £32,578 - £34,811
Location: Bognor Regis Town Hall, Arun Civic Centre, Littlehampton, West Sussex
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 08/11/2026 at 23:59
Reference: R/26/348137
At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could bethat difference.
The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team – Our team provide a first-class service to our customers ensuring the highest standards of customer care are maintained at all times.
Services currently handled by our Customer Services Team include Cleansing; Environmental Health; Car Parks; Council Tax & Business Rates; Benefits; Planning & Building Control; Elections; Housing and Switchboard.
To be part of our skilled and dynamic team, you must:
- Be willing to work as part of a team to provide a high-quality service to customers.
- Be performance driven and able to achieve performance targets.
- Have experience of working in a pressured environment preferably where advice, guidance and problem-solving skills have been exercised on the telephone as well as face to face.
- Have excellent telephone answering, communication, and IT skills.
- Be of a flexible nature
- Be a quick learner and willing to develop and learn customer service processes and procedures.
- Be able to use a variety of computerised resources to access and process information.
- Be able to develop good working relationships with the Customer Services Team and other services within the Council.
- Have enthusiasm, drive, commitment, and reliability.
In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.
For more information about joining the Customer Servives Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
We love to invest in our people, providing the opportunity for professional development andfulfilment. Work life balance is encouraged, and we enjoy a variety of flexible workingarrangements.
We're an equal opportunity employer. All applicants will be considered for employmentwithout attention to ethnicity, religion, sexual orientation, gender identity, family or parentalstatus, national origin, veteran, neurodiversity status or disability.
Please note that this role is subject to a basic disclosure and barring service (DBS) check.
Role will be predominantly office based at Bognor Regis Town Hall and Littlehampton Civic Centre.
INTERVIEWS WILL TAKE PLACE: W/C 16 th November and 23 rd November 2026
#J-18808-Ljbffr
Customer Services Advisor in Littlehampton employer: Arun District Council
At Arun District Council, we pride ourselves on being an excellent employer dedicated to making a positive impact in our community. Located in the picturesque Littlehampton, our supportive work culture fosters professional growth through training and development opportunities, while offering competitive salaries and flexible working arrangements to ensure a healthy work-life balance. Join us in our mission to enhance the wellbeing of residents and contribute to meaningful local services as a Recovery Officer.
