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- Tasks: Provide top-notch customer service and support across various council services.
- Company: Join Arun District Council, dedicated to improving community wellbeing and environment.
- Benefits: Competitive salary, structured training, career progression, and flexible working options.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with a focus on professional growth and work-life balance.
The predicted salary is between 31537 - 33699 £ per year.
Employer: Arun District Council
Salary: £31,537 - £33,699 per annum
Location: Arun Civic Centre, Littlehampton, West Sussex, Bognor Regis Town Hall
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week
DBS Check: Yes
Closing Date: 08/02/2026 at 23:59
Reference: R/26/329502
At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference.
Overall Job Purpose:
The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team. Our team provides a first-class service to our customers ensuring the highest standards of customer care are maintained at all times.
Services currently handled by our Customer Services Team include:
- Cleansing
- Environmental Health
- Car Parks
- Council Tax & Business Rates
- Benefits
- Planning & Building Control
- Elections
- Housing
- Switchboard
To be part of our skilled and dynamic team, you must:
- Be willing to work as part of a team to provide a high-quality service to customers.
- Be performance driven and able to achieve performance targets.
- Have experience of working in a pressured environment preferably where advice, guidance and problem-solving skills have been exercised on the telephone as well as face to face.
- Have excellent telephone answering, communication, and IT skills.
- Be of a flexible nature.
- Be a quick learner and willing to develop and learn customer service processes and procedures.
- Be able to use a variety of computerised resources to access and process information.
- Be able to develop good working relationships with the Customer Services Team and other services within the Council.
- Have enthusiasm, drive, commitment, and reliability.
In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.
Please note that this role is subject to a basic disclosure and barring service (DBS) check. The role will be predominantly office based at Bognor Regis Town Hall and Littlehampton Civic Centre.
We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.
CLOSING DATE: 8 February 2026 23:59pm
Interviews are scheduled for week commencing 23 February 2026.
Customer Service Advisor in Littlehampton employer: Arun District Council
Contact Detail:
Arun District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Littlehampton
✨Tip Number 1
Get to know the company! Research Arun District Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident when answering questions about handling difficult situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Arun District Council.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Littlehampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can contribute to our team and make a difference in Arun!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you've worked in a pressured environment before, be sure to mention it! We love candidates who can handle challenges and provide top-notch service, so share any relevant experiences that showcase your problem-solving abilities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arun District Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role at Arun District Council. Familiarise yourself with the services they provide, like Council Tax and Environmental Health. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Problem-Solving Skills
Since the job involves handling customer queries and issues, prepare examples of how you've successfully resolved problems in previous roles. Think about times when you had to think on your feet or adapt quickly to changing situations. This will highlight your ability to thrive in a pressured environment.
✨Practice Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills, especially over the phone.
✨Demonstrate Team Spirit
Arun District Council values teamwork, so be ready to discuss how you've collaborated with others in past roles. Share specific examples of how you contributed to team success and built good working relationships. This will show that you’re not just a great individual contributor but also a team player.
