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- Tasks: Support students with enquiries and manage library resources in a dynamic environment.
- Company: ARU, a global university known for its innovative education and research.
- Benefits: Generous holiday, pension schemes, training opportunities, and a competitive relocation package.
- Why this job: Make a real difference in student success while gaining valuable experience.
- Qualifications: Customer service experience, IT literacy, and strong interpersonal skills required.
- Other info: Agile working culture with opportunities for career development.
The predicted salary is between 30000 - 40000 £ per year.
About ARU: ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world-leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role: Student & Library Services provide a modern, comprehensive service in support of teaching, learning and research, blending library services with flexible, innovative approaches to student support. We are seeking a highly motivated professional to join our friendly Customer Service team in Cambridge, contributing to our commitment to excellent service delivery and student success.
In this front-line role, you will answer a wide range of enquiries from students, staff, and visitors in person, by telephone, and online via email or chat. These will include helping address students' pastoral needs, basic IT questions, and signposting individuals to specialist university services where appropriate. You will also support a variety of administrative and service processes that help students throughout their journey, ensuring tasks are completed efficiently and to a high standard.
A proportion of your time will be allocated to library stock and space management tasks. These will include checking lists and supporting the circulation and maintenance of our physical resources and spaces. You will also contribute to wider duties and projects across Student & Library Services on a rotational basis. Full training will be provided across all areas. This role directly contributes to the University's goals to enhance student retention, achievement, and employability by ensuring that students receive high-quality support and accurate information when they need it.
Experience and skills we are looking for:
- Excellent interpersonal skills and enjoyment of working in a customer-focused environment
- Previous experience in a customer service and administrative setting, ideally in Higher or Further Education
- IT literacy, including strong knowledge of Microsoft Office and confidence working with information management systems
- A flexible approach with strong problem-solving skills
- Ability to plan, organise, and progress work activities effectively to meet deadlines
- Two A-levels, NVQ Level 3, or equivalent vocational qualification
Working hours: We are looking to fill one position working 37 hours per week: 08:30-17:00, within the hours of Monday to Friday. There may be occasional Saturday or evening work to support Open Days and other events.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package.
We have a responsibility to ensure that all employees are eligible to live and work in the UK. In accordance with the UK Government's immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes: Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.
Student and Library Services Adviser in Peterborough employer: ARU
Contact Detail:
ARU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student and Library Services Adviser in Peterborough
✨Tip Number 1
Get to know the university! Research ARU's values and mission. When you understand what makes them tick, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping students and staff, think of scenarios where you can demonstrate your problem-solving abilities and interpersonal skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at ARU.
We think you need these skills to ace Student and Library Services Adviser in Peterborough
Some tips for your application 🫡
Show Us Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've helped others in previous roles, especially in a busy environment like education. Share specific examples that showcase your interpersonal skills and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention how your skills align with the job description and how you can contribute to our friendly Customer Service team at ARU.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ARU
✨Know Your Stuff
Familiarise yourself with ARU's mission and values. Understand their commitment to student success and how the Student and Library Services contribute to that. This will help you align your answers with what they’re looking for.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about specific situations where you solved problems or went above and beyond for someone. This role is all about supporting students, so make sure you highlight your interpersonal skills.
✨Get Tech-Savvy
Brush up on your IT skills, especially with Microsoft Office and any information management systems you’ve used. Be ready to discuss how you’ve used technology to improve processes or support customers in previous roles.
✨Be Ready to Adapt
This role requires flexibility and problem-solving. Prepare to discuss how you handle unexpected challenges or changes in your work environment. Think of examples where you had to quickly adjust your plans to meet deadlines or support a team.