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- Tasks: Provide top-notch IT support across campus and enhance the digital experience for students and staff.
- Company: Join ARU, a leading university known for its innovative and inclusive education.
- Benefits: Enjoy generous holidays, pension schemes, training opportunities, and a competitive salary.
- Why this job: Be part of a dynamic team making a real difference in the university's tech landscape.
- Qualifications: A levels in relevant subjects and customer service experience required.
- Other info: Agile working culture with excellent career development prospects.
The predicted salary is between 26000 - 30000 £ per year.
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
ARU Peterborough opened its doors to students in September. The university was delivered in partnership with Cambridgeshire and Peterborough Combined Authority and Peterborough City Council. ARU Peterborough will provide transformational and inclusive higher education for the city and region.
IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond. This is your opportunity to join our Digital Workplace Service Team in ARU Peterborough, delivering a comprehensive digital workplace IT service, including onsite support in offices, teaching spaces, open access facilities and other operational spaces.
With two A levels in relevant subjects, you will be proficient with a broad range of common computer hardware and frequently used desktop applications. Previous customer service experience is essential, while a familiarity with supporting users in a busy corporate-scaled network environment would be advantageous.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package.
We have a responsibility to ensure that all employees are eligible to live and work in the UK. In accordance with the UK Government's immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes: Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.
Campus IT Support Technician in Peterborough employer: ARU
Contact Detail:
ARU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus IT Support Technician in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current employees at ARU or similar institutions on LinkedIn. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues or handle customer queries. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've gone above and beyond in previous roles. It’s all about demonstrating that you’re not just qualified, but genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Campus IT Support Technician in Peterborough
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant skills and experience in your application. We want to see how you can contribute to our IT Services team, so don’t hold back on showcasing your technical know-how and customer service experience!
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the posting to demonstrate that you understand what we’re looking for. This will help us see that you’re a great fit for the Campus IT Support Technician role.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point about why you’re the right person for the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ARU
✨Know Your Tech
Brush up on your knowledge of common computer hardware and desktop applications. Be ready to discuss your experience with troubleshooting and supporting users, especially in a busy environment. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Customer Service is Key
Since previous customer service experience is essential, think of specific examples where you've provided excellent support. Prepare to share how you handled difficult situations or resolved conflicts, as this will demonstrate your ability to maintain a positive user experience.
✨Research ARU
Familiarise yourself with ARU's mission and values. Understanding their commitment to innovative and inclusive education will help you align your answers with what they’re looking for. It shows genuine interest and that you’re a good fit for their culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the Digital Workplace Service Team or the types of projects you might work on. It shows you’re engaged and eager to learn more about the role and the university.
