At a Glance
- Tasks: Support students in a vibrant residential community, ensuring their safety and wellbeing.
- Company: Join ARU, a global university known for its innovative and inclusive education.
- Benefits: Enjoy generous holiday entitlement, training opportunities, and a competitive salary.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in supporting young people and strong communication skills required.
The predicted salary is between 31000 - 31000 £ per year.
About the Role
As a Residential Student Support Officer, you will provide out of hours safeguarding and pastoral support across our FE and HE residential community, contributing to student welfare, community engagement and inspection readiness. Based within our vibrant residential community, you will play a key role in safeguarding and supporting students living on campus across both FE and HE provision. From responding to welfare concerns and delivering needs‑led 1:1 pastoral meetings for our residential students, to contributing to the safeguarding of our LBSET residents such as at curfew and with IRDP implementation and statutory practice, you will help students feel safe, supported and connected. You will also support the planning and delivery of welfare and community activities and events, helping to create a positive residential experience. Alongside direct student support, you will maintain accurate safeguarding and case records, monitor at risk students and respond to residential student welfare check requests, contributing to compliance with National Minimum Standards and SCCIF. This is a hands‑on, out of hours, role requiring independent judgement, emotional resilience and the confidence to make safeguarding decisions within established frameworks. Through everyday interactions, safeguarding decisions and meaningful engagement, you will play a vital part in protecting and positively shaping the lives of young people in our residential community.
4 on 4 off shift pattern, 18:00 to 02:00 September to June. Attendance at scheduled team days and pre‑term preparation/training required in September (core hours – included in hours). Paid holiday entitlement included in salary, with designated breaks at Christmas/New Year and Easter.
About you
You will bring experience of supporting young people or adults in challenging or emotionally demanding situations, ideally within a safeguarding, residential, FE or HE context. You will demonstrate empathy, resilience and sound professional judgement, alongside a clear understanding of statutory responsibilities relevant to an under‑18 provision. You will need a degree or be qualified in a relevant professional qualification or have a demonstrable amount of experience and evidence of continuing professional development relevant to the role. You will be confident working independently, able to prioritise under pressure and comfortable navigating safeguarding responsibilities within a regulated environment. Strong communication and IT skills are essential, and you will be organised and detail focused, maintaining accurate documentation to inspection standards. Alongside this, you will have the ability to coordinate processes, liaise effectively with stakeholders and contribute to purposeful enrichment that enhances student experience. If you are motivated by helping students navigate complex moments while supporting a safe, structured and thriving residential community, within a regulated environment, we would welcome your application.
Benefits
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package.
Legal and Work Permit Information
This role is considered exempt from the Rehabilitation of Offenders Act and the amendments to the Exceptions Order. Further information about filtering offences can be found in the policy. We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI’s Right to Work policy and our own institutional policy. The following applies to applicants:
- Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa.
- Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above.
Interview Dates
Interviews are due to commence week commencing 17th August. There are no alternative dates at this time.
Residential Student Support Officer in Chelmsford employer: ARU
Our client is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a focus on employee growth, they provide comprehensive training and opportunities to manage high-profile projects, alongside attractive benefits such as travel expenses and a discretionary bonus scheme. This role not only allows for flexibility with satellite offices but also positions you at the forefront of exciting commercial interior projects, making it a rewarding place to advance your career.
