At a Glance
- Tasks: Be the friendly face of our campus, assisting visitors and managing front desk operations.
- Company: Join a supportive team at our vibrant Chelmsford Campus.
- Benefits: Competitive salary, flexible hours, and opportunities for personal development.
- Other info: Engage in exciting campus events and enjoy a diverse, inclusive workplace.
- Why this job: Make a real difference by creating a welcoming environment for students and visitors.
- Qualifications: Excellent customer service skills and strong communication abilities are essential.
The predicted salary is between 15351 - 15351 £ per year.
- £15,351.20 per annum (based on full time equivalent £26,824.60)
- 20 hours per week
We're looking for a Front Desk and Office Coordinator to join our Chelmsford Campus Team -someone who is enthusiastic and motivated to ensure a friendly, welcoming and informative central enquiry point for all our visitors.
They are committed on delivering excellent customer service standards whilst working in a democratic environment.
What you'll be doing
- Be a first point of contact for queries whilst creating a warm welcome for visitors and demonstrating a well-rounded knowledge of the Union and its services.
- Administration tasks for front desk services and supporting the Chelmsford Campus Team including, but not limited to: room and appointment bookings, risk assessments, processing finance requests, office stock management and purchases, till operations and signposting to other relevant departments.
- Liaise with university departments including cleaning, postage and maintenance teams ensuring services are maintained at all times.
- Assist with the maintenance of the student space, office and kitchen areas.
- Actively participate in delivering key campus events including Elections and Welcome Week, and assist with the organisation of staff events including meetings and away days.
- Promote an inclusive, supportive environment and encourage student creativity and innovation.
Who we're looking for
- Someone with excellent customer service experience and strong communication skills which allows you to engage with our student members; including answering queries in person and via email from student societies, academic representatives and students in need of advice.
- You are organised, approachable and patient with the ability to display discretion, empathy, integrity and confidentiality.
- Have great time management and prioritising skills which allows you to support planning and delivery of events.
- You are customer focused and flexible, allowing you to work with a range of people.
- Have great understanding and knowledge of current issues affecting students, students’ Unions and the Higher Education sector.
- Strong experience in Microsoft Office.
This is a role which allows you to meet the needs of the students where you will create an inviting and supportive work and social environment.
There are a range of opportunities for self-development and training within your role.
We are fully committed to Equality and Diversity, and welcome applications from all backgrounds.
Interviews will be held during w/c 7th September.
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Front Desk and Office Coordinator in Chelmsford employer: ARU Students' Union
Join our dynamic Chelmsford Campus Team as a Front Desk and Office Coordinator, where you'll be part of a supportive and inclusive work culture dedicated to delivering exceptional customer service. We prioritise employee growth with numerous self-development and training opportunities, ensuring you thrive in your role while making a meaningful impact on our student community. Embrace the chance to engage with diverse individuals and contribute to a vibrant campus environment that values creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk and Office Coordinator in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ARU Students' Union. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ARU Students' Union before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk and Office Coordinator in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ARU Students' Union:Your cover letter is your chance to shine! Tell us why you want to work at ARU Students' Union specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ARU Students' Union!
How to prepare for a job interview at ARU Students' Union
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
