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- Tasks: Support Artsy's marketplace by resolving disputes and preventing fraud.
- Company: Join Artsy, the world's largest art marketplace, dedicated to supporting artists globally.
- Benefits: Enjoy flexible time off, private healthcare, and professional development opportunities.
- Why this job: Shape a safe art buying experience while collaborating with a diverse, international team.
- Qualifications: 1-2 years in eCommerce or Trust and Safety; strong communication and detail-oriented skills required.
- Other info: Hybrid role based in London, with in-office attendance 2 days a week.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Artsy’s mission is to expand the art market to support more artists and art in the world. Artsy has created the world’s largest two-sided art marketplace, offering more than 1 million works by 100,000 artists from 4,000 leading galleries, fairs, auction houses, and institutions in more than 100 countries.
Artsy is seeking a Trust and Safety Associate to join our team to support our growing marketplace and establish Artsy as the most trusted online destination for purchasing fine art. We are looking to fill a full-time role based in our London office, with responsibilities and seniority tailored to fit the successful candidate\’s skills and experience.
This role is pivotal in maintaining the integrity of our marketplace. You will handle post-sale disputes, chargebacks, investigate suspicious incidents, prevent fraud, and perform Know Your Customer and Anti Money Laundering (KYC and AML) due diligence on our users. This role offers the opportunity to shape and enforce the policies that ensure a safe and enjoyable buying experience for our collectors.
You will be at the forefront of the Artsy user experience, working directly with both buyers and sellers and collaborating with various internal teams. This role requires resilience, effective communication in high-pressure situations, and a thorough attention to detail.
This is a full time hybrid role, with in office attendance required 2 days a week. The role is based in our London office. What You’ll Do:
Who You Are:
We welcome you to apply regardless of “checking all the boxes” below, and are excited to hear what you can bring to the team.
What We Offer:
Artsy Values
Artsy has five core values that will inform your experience at Artsy.
For the Love of Art: We have relentless curiosity, empathy, and passion for collectors, artists, and the art market. We are here to make the art world more fair and welcoming.
Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.
Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.
Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.
Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.
Trust & Safety Associate employer: Artsy
Contact Detail:
Artsy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trust & Safety Associate
✨Tip Number 1
Familiarise yourself with Artsy's mission and values. Understanding their commitment to expanding the art market and supporting artists will help you align your responses during interviews, showcasing your passion for the art world.
✨Tip Number 2
Brush up on your knowledge of KYC and AML processes. Being well-versed in these areas will not only demonstrate your expertise but also show that you're proactive about understanding the key responsibilities of the Trust & Safety Associate role.
✨Tip Number 3
Prepare examples from your past experiences that highlight your problem-solving skills in high-pressure situations. This role requires resilience and effective communication, so having specific scenarios ready can set you apart.
✨Tip Number 4
Network with current or former employees of Artsy, if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Trust & Safety Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce, operations, or Trust and Safety. Emphasise any roles where you handled disputes, fraud investigations, or policy compliance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the art market and how your skills align with Artsy's mission. Mention specific examples of how you've successfully managed high-pressure situations or resolved conflicts.
Showcase Communication Skills: Since strong communication is key for this role, consider including examples in your application that demonstrate your ability to mediate and communicate effectively, especially in challenging scenarios.
Highlight Attention to Detail: Given the importance of detail in maintaining marketplace integrity, provide examples of how your thoroughness has positively impacted previous roles, particularly in fraud prevention or KYC/AML processes.
How to prepare for a job interview at Artsy
✨Understand Artsy's Mission
Before your interview, make sure you have a solid grasp of Artsy's mission to expand the art market. Familiarise yourself with their values and how they aim to support artists and collectors. This will show your genuine interest in the company and its goals.
✨Prepare for Scenario-Based Questions
Given the nature of the Trust & Safety Associate role, be ready to discuss how you would handle specific situations, such as resolving disputes or identifying fraudulent activities. Think of examples from your past experience that demonstrate your problem-solving skills and attention to detail.
✨Showcase Your Communication Skills
Effective communication is key in this role, especially when dealing with high-pressure situations. Practice articulating your thoughts clearly and confidently. You might even want to role-play potential scenarios with a friend to refine your approach.
✨Highlight Relevant Experience
If you have experience in eCommerce, operations, or trust and safety, make sure to highlight it during your interview. Discuss specific instances where you successfully managed time-sensitive tasks or dealt with compliance issues, as this will demonstrate your suitability for the role.
