Customer Experience Associate

Artsy is looking for a Customer Experience Associate to join one of the most exciting companies at the intersection of fine art and technology. In this role, you’ll be the first point of contact for collectors and galleries, providing exceptional support while managing a high volume of inquiries across multiple channels. You’ll need to be scrappy, adaptable, and energized by the challenge of solving problems in an evolving marketplace. This is a unique opportunity to help shape how people engage with and collect art online. If you’re passionate about making the art world more accessible, thrive in fast-paced environments, and excel at context switching, we’d love to hear from you. This is a hybrid role with the team meeting in our London office on Wednesday & Thursday. Your regular work schedule will be 9-5pm, Tuesday to Saturday. This may be subject to change throughout the year.

What You’ll Do:

• Deliver exceptional support via email, phone, and other platforms, ensuring fast and thoughtful resolutions.
• Manage a high volume of inquiries efficiently, staying organized and maintaining high-quality responses under pressure.
• Adapt quickly to evolving policies, workflows, and product changes, embracing real-time problem-solving.
• Collaborate cross-functionally with internal teams to improve our support experience and contribute to strategic initiatives.

This Role Is a Fit for You If You:

• Have 0-2 years of experience in a customer-facing role.
• Have excellent verbal and written communication skills and can make complex topics easy to understand.
• Thrive in fast-paced environments and can balance multiple priorities at once.
• Are confident tackling unknown challenges and finding a path forward, even when there’s no precedent.
• Are passionate about art and eager to learn more about the art market.
• Are currently authorized to live and work in the United Kingdom.

This role is unlikely to be a good match for you if you:

• Prefer having a set routine or a clear set of rules. Most of your work will be problem solving in ambiguous situations.
• Feel uncomfortable with de-escalation and handling difficult conversations.

What success looks like in your first 3-6 months:

• You confidently manage ~50+ inquiries daily across multiple channels, balancing efficiency with high-quality support.
• You handle escalations and ambiguous situations with confidence, demonstrating problem-solving skills and ownership.

We know no one is a perfect match on paper, so if you’re passionate about this role, please apply! We’re excited to learn how your skills, experiences, and insights could make a difference.

What We Offer:

• Opportunity to reimagine the art industry while working with a talented, diverse, international team.
• Competitive salary and equity.
• Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles.
• We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week.
• Private healthcare & benefit options, including: medical, dental, enhanced parental leave, Pension Plan, life assurance, Employee Assistance Programme featuring free mental health support, physio, and more.
• Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture.
• Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community.

The salary range for this role is £27,000-£33,000 annually. Artsy is committed to equitable compensation practices, and your offer will depend on the relevant experience and skillset you bring to the team. All compensation packages include meaningful Artsy equity and competitive health benefits.

Please note that we do not accept applications sent by email. You should submit your application directly through our careers website!

Artsy Values:

• For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market.
• Own Our Outcomes: We are all individual owners of Artsy’s shared success.
• Lead with Openness: We trust in our teammates.
• Transform Together: Our mission asks us to challenge the status quo.
• Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn.

Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.