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- Tasks: Create magical experiences for guests at the theatre and ensure their comfort and safety.
- Company: Join the vibrant team at The Gillian Lynne Theatre, home to the Royal Shakespeare Company.
- Benefits: Earn £12.21 per hour with flexible hours and a fun work environment.
- Why this job: Be the face of unforgettable theatre experiences and share your passion for the arts.
- Qualifications: Customer service experience is a plus, but enthusiasm and a can-do attitude are key.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
Guest Experience Host – The Gillian Lynne Theatre
The Gillian Lynne Theatre is thrilled to be hosting the Royal Shakespeare Company’s production of My Neighbour Totoro, and we’re looking for engaging, enthusiastic Guest Experience Hosts to join our team.
At LW Theatres, we believe that every customer experience should be unforgettable. Our Guest Experience Hosts are the face of our theatre, playing an important role in making sure our guests feel safe and welcome. Whether it\’s checking tickets and bags, ushering inside the auditorium, selling programmes and ice creams or working behind one of our bars and kiosks, you\’ll create magical experiences for each and every audience member we welcome into our theatre.
Salary: £12.21 per hour, 30 hours/6 days
Job Closing: 17th October 2025
Assessment Centre: Wednesday 22 October 3pm-5pm. Please note we are only holding one assessment centre for this role.
Start Date: ASAP
Show Schedule:
- Tuesday – 7pm
- Thursday – 2pm & 7pm
- Friday – 7pm
- Saturday 2pm & 7pm
- Sunday – 2pm
We reserve the right to close applications early if suitable candidates are found.
Job Requirements
Here\’s what you\’ll be doing…
- Welcoming our guests into our theatre in an open, inclusive and approachable manner
- Making sure our guests feel safe and comfortable while they enjoy the show, by following our strict security and health and safety procedures
- Putting our guests first – answering any questions and resolving any issues they may have, while sharing your love of theatre with them
- Working alongside our diverse team to drive sales both inside the theatre and at any of our bars and kiosks
- Communicating clearly with supervisors and management to ensure each performance runs smoothly
- Taking pride in your appearance, following our dress code and ensuring the theatre always looks its best
- Always learning new ways to work, and improving your knowledge of LW Theatres so that you can provide the best possible service
Job Responsibilities
What we\’re looking for…
We\’re looking for someone with some sales and customer service experience – but don\’t worry if you don\’t have that. We\’re more interested in someone that is passionate about providing excellent customer service and can build strong rapport with both guests and colleagues.
You should be calm and efficient when things get busy, and a team player who\’s comfortable working with others. It\’s also important to have a can-do attitude and be able to adapt to the fast-paced nature of live theatre.
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it\’s one of our core values and we believe celebrating our differences is key to success.
At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
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Guest Experience Host - The Gillian Lynne Theatre employer: ArtsJobs
Contact Detail:
ArtsJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host - The Gillian Lynne Theatre
✨Tip Number 1
Get to know the theatre! Familiarise yourself with The Gillian Lynne Theatre and its productions. This way, when you chat with guests, you can share your enthusiasm and knowledge, making their experience even more special.
✨Tip Number 2
Practice your people skills! Engage with friends or family in role-play scenarios where you answer questions or resolve issues. This will help you feel more confident and ready to tackle any situation that comes your way during the assessment centre.
✨Tip Number 3
Dress to impress! Make sure you understand the dress code and present yourself well. First impressions matter, and looking sharp will show that you take the role seriously and are ready to represent the theatre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at LW Theatres, which is exactly the kind of enthusiasm we love to see!
We think you need these skills to ace Guest Experience Host - The Gillian Lynne Theatre
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for theatre shine through! We want to see how excited you are about creating unforgettable experiences for our guests. Share any relevant experiences that highlight your love for customer service and the arts.
Tailor Your Application: Make sure to customise your application to fit the Guest Experience Host role. Highlight any previous experience in customer service or sales, even if it’s not directly related. We’re looking for those who can connect with our guests, so show us how you can do that!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at ArtsJobs
✨Know the Show
Before your interview, make sure you’re familiar with the production being hosted at the theatre, like My Neighbour Totoro. This shows your enthusiasm and helps you connect with the role, as you can share your thoughts on the show and how it relates to guest experiences.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Whether it’s resolving a complaint or creating a memorable experience, having specific stories ready will demonstrate your ability to put guests first, which is crucial for this role.
✨Dress to Impress
Since appearance matters in this role, dress smartly for your interview. This not only reflects your understanding of the theatre's dress code but also shows that you take the opportunity seriously and are ready to represent the theatre well.
✨Embrace Teamwork
Be ready to discuss how you work within a team. The role requires collaboration with diverse colleagues, so share examples of how you’ve successfully worked with others in fast-paced environments, highlighting your adaptability and can-do attitude.