At a Glance
- Tasks: Manage events, bar operations, and ensure top-notch customer service at the Pleasance Theatre.
- Company: Join the renowned Pleasance Theatre Trust, a hub for artistic talent and creativity.
- Benefits: Gain valuable experience in event management and customer service in a vibrant theatre environment.
- Other info: Opportunity to work in London and engage with the Edinburgh Festival Fringe.
- Why this job: Be part of an exciting team that shapes unforgettable experiences for audiences and artists alike.
- Qualifications: Experience in bar management or events, strong leadership skills, and a positive attitude.
The predicted salary is between 36000 - 60000 € per year.
Job Summary
The Pleasance Theatre Trust seeks to recruit a Front of House, Bar and Events Manager to deliver a key aspect of the guest services operation, whilst managing and developing the events and commercial potential of Pleasance London.
Job Description
The Front of House, Bar and Events Manager will be responsible for the pool of casual Front of House and Duty Management staff. They ensure the team are well trained and motivated to deliver excellent customer service, maintain the premises and ensure the timely running of the daily programme. They will oversee the administration of the department - creating rotas, maintaining stock levels and monitoring bar income and expenditure. The Front of House, Bar and Events Manager will also act as Duty Manager on shift as required.
Working alongside the Box Office and Technical departments under the direction of the Head of Operations, the Front of House, Bar and Events Manager is responsible for ensuring the best possible experience is given to audiences and event hires attending the theatre.
This role will be responsible for the generation of revenue through events, commercial partnerships and community engagement. They will be proactive in seeking out new opportunities and building positive relationships for the business. They will manage and generate all rehearsal and commercial building hires.
The ideal candidate will have proven managerial experience in a Front of House or Bar environment whilst having a demonstrated experience of generating revenue through events. Additionally, they will be proactive in supporting the operational management of the London building.
Above all, they will have a positive, can-do and proactive attitude. They will be able to use their own initiative to generate new opportunities for the business. They will be highly personable and skilled in relationship management.
Please note, this role is based in our London venue and although travel to Edinburgh as part of the Fringe may be offered, this role will be expected to spend the majority of August in London.
For more information and to make an application please download the Role Pack below.
Job Requirements
- Experience working within a performance venue
- Experience running or managing a bar
- Experience of facilitating events
- Strong team work and leadership skills
- Flexible, adaptable and resourceful
- A positive, can do attitude and calm under pressure
Job Responsibilities
- Events Management and Commercial Revenue through new revenue streams for Pleasance London and seek out new relationships with event partners, managing the communication with external event hires and relevant Pleasance departments to ensure the smooth running of events.
- Operations including line Manage all part-time Front of House Duty Managers, Assistants and Bar Staff, prepare monthly Front of House rotas according to the performance schedule, ensure Show Call shift duties are adhered to by Duty Managers and manage Front of House and Bar inductions and training.
- Finance and Income Generation - maximises sales in short, high-pressure windows by planning staffing, till points, and pre-order systems.
- Upselling & promotions - drives revenue with drinks pre-orders, offers, and show-themed menus.
- Menu & stock management - curates drinks lists around audience preferences, seasonal demand, and high-margin products.
- Job Title: Front of House, Bar and Events Manager
The Pleasance Theatre Trust is one of the most established Fringe theatres in the UK - which as a registered charity aims to discover, nurture and support artistic talent from around the world.
Operating year-round in London and in Edinburgh during the Festival Fringe in August, the Pleasance has become renowned for presenting a programme of compelling and entertaining shows that uniquely represents the spirit of the Fringe.
Front of House, Bar and Events Manager in City of London employer: ArtsJobs
The Pleasance Theatre Trust is an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration. As a Front of House, Bar and Events Manager in London, you will enjoy opportunities for professional growth while being part of a team dedicated to delivering outstanding guest experiences. With a focus on community engagement and innovative revenue generation, this role allows you to make a meaningful impact in one of the UK's most celebrated performance venues.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House, Bar and Events Manager in City of London
✨Tip Number 1
Network like a pro! Attend events, workshops, or even casual meet-ups in the theatre scene. The more people you know, the better your chances of landing that Front of House gig.
✨Tip Number 2
Show off your personality! When you get an interview, let your positive, can-do attitude shine through. Remember, they want someone who can handle pressure and keep the team motivated.
✨Tip Number 3
Be proactive! Research the Pleasance Theatre Trust and come prepared with ideas on how you could generate new revenue streams or improve guest experiences. This shows you're serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of the Pleasance family right from the start.
We think you need these skills to ace Front of House, Bar and Events Manager in City of London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working in a vibrant theatre environment and how you can contribute to our guest services.
Tailor Your Experience:Make sure to highlight your relevant experience in managing teams and events. We love seeing how your past roles have prepared you for this position, so don’t hold back on those examples!
Be Personable:Since this role is all about customer service and relationship management, use your application to showcase your people skills. Share anecdotes that demonstrate your ability to connect with others and create a positive atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows you’re keen to be part of the Pleasance family!
How to prepare for a job interview at ArtsJobs
✨Know Your Venue
Before the interview, do your homework on the Pleasance Theatre Trust. Familiarise yourself with their events, history, and mission. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
As a Front of House, Bar and Events Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated staff to deliver excellent customer service.
✨Be Ready to Discuss Revenue Generation
Since generating revenue is a key part of the role, come prepared with ideas on how you could enhance commercial opportunities at the Pleasance. Think about potential partnerships or events that could attract new audiences and be ready to discuss them.
✨Exude Positivity and Proactivity
The ideal candidate should have a positive, can-do attitude. During the interview, showcase your proactive nature by discussing times when you took the initiative to improve processes or create new opportunities in your previous roles.
