At a Glance
- Tasks: Welcome visitors, conduct gallery tours, and provide information about artworks and events.
- Company: FACT Liverpool is a vibrant hub for art, film, and creative technology.
- Benefits: Enjoy a collaborative environment, flexible hours, and the chance to engage with diverse audiences.
- Other info: Fixed hours on Sundays, Tuesdays, and Wednesdays; occasional evening work required.
- Why this job: Join a creative team, share your passion for art, and make visitors feel at home.
- Qualifications: Must be over 18, with customer service experience and a willingness to learn about art.
Tue, 19 Aug 2025\">published - Tue, 19 Aug 2025
Job Summary
FACT Liverpool is looking for a Gallery Mediator to join our team! If you have a passion for art, film, and creative technology, and you care about providing excellent customer service while ensuring that all visitors feel welcome and safe, then this could be the role for you.
Job Description
What to expect
- Acting as the interface between FACT and our diverse range of visitors, requiring accessible communication, active listening and ability to support all visitors
- Responsibility for welcoming all visitors and encouraging them into the galleries, as well as communicating FACT\'s forthcoming programmes
- Researching the artists and artworks thoroughly with support from other FACT teams to be able to talk confidently about the art to our visitors
- Answering any queries visitors may have about the artworks we are showing, events happening in the building or FACT in general
- Devising and conducting gallery tours with support from other FACT teams
- Selling tickets for FACT events and any merchandise as required
- Monitoring Health & Safety at all times ensuring the Welcome Desk, public spaces and Galleries are clean, tidy, and fully stocked
- Maintaining daily logs of visitor comments, maintenance issues and any notable details
- Ensuring visitors respect the rules and regulations in the spaces, reporting any issues immediately to the Visitor Services Manager and taking personal responsibility for any issues that you observe on a day to day basis
- You will also be responsible for assisting in emergency evacuations
- Responsibility for operating technical requirements of the artwork on a daily basis, including switch on and off procedures, reporting any faults immediately to the appropriate members of the FACT team and undergoing training to conduct basic troubleshooting
- Ensuring that surveys, data, and statements are being collected appropriately and delivered to the Marketing team
- Assist with promoting and supporting community bookings for the galleries and other event spaces
- Assist with welcoming the Studio Lab members and giving basic support as necessary
- Assisting the Visitor Services Manager in supporting any casual staff members on duty to ensure they have everything they need in terms of information and instruction about the day ahead
Job Requirements
Hours and Days of Work: 21 hours per week, scheduled on Sundays, Tuesdays and Wednesdays. These days are fixed working days, involving weekend work as standard and occasional evening work. Additional hours may be available upon occasion. This role will be based at FACT in Liverpool city centre. Remote working is not possible for this role.
You should apply if:
- You can demonstrate meeting all of the essential experience and skills of this role
- You have a passion for friendly and welcoming customer service
- You enjoy working in a collaborative, inclusive and creative environment where
everyone is welcome - You are willing to embrace FACT\'s values
- You are able to work and travel easily to FACT for the contracted days (including
Sundays as standard) and occasional evenings - You are trustworthy, reliable and punctual
- You are open to new ideas and willing to research FACT exhibitions and artists
Job Responsibilities
Who we are looking for
Essential Skills and Experience:
- Aged over 18 years
- Experience in delivering excellent customer service to diverse audiences, with varying access needs
- Ability to adapt information and communication for audiences with varying support needs and understanding of art and artists
- Experience supporting colleagues and working as a team
- Experience in researching artists and artworks
- Experience in ticket and/or merchandise sales
- Experience in health and safety best practices within the workplace
- Ability to follow procedures to keep visitors and colleagues safe
- Experience in working unsupervised and maintaining expected standards of service
- Ability or willingness to learn how to present artworks, including public speaking in one-to-one and group situations
- Experience in or willingness to learn basic technical procedures
- Experience in or willingness to learn and undertake administrative tasks, including keeps daily logs, conducting visitor surveys and emails
- Job Title: FACT Liverpool - Gallery Mediator Job Opportunity
Please download a job pack from our website to review full details of the role.
FACT Liverpool is committed to providing equal access. If you have any access requirements or need support during the application process, please email: recruitment@fact.co.uk
#J-18808-LjbffrFACT Liverpool - Gallery Mediator Job Opportunity in Nottingham employer: ArtsJobs
FACT Liverpool is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about art, film, and creative technology. With a commitment to employee growth, we offer opportunities for professional development while ensuring a supportive environment where every team member can thrive. Located in the heart of Liverpool, our gallery provides a unique setting for meaningful engagement with diverse audiences, making it an ideal place for individuals seeking rewarding employment in the arts sector.
StudySmarter Expert Advice🤫
We think this is how you could land FACT Liverpool - Gallery Mediator Job Opportunity in Nottingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ArtsJobs and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ArtsJobs and let us see your personality shine through!
We think you need these skills to ace FACT Liverpool - Gallery Mediator Job Opportunity in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ArtsJobs.
Get Familiar with Our Brand:Before applying, take some time to learn about ArtsJobs and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ArtsJobs
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ArtsJobs.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ArtsJobs will surely appreciate.
