Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome visitors, conduct gallery tours, and provide information about artworks and events.
- Company: FACT Liverpool is a vibrant hub for art, film, and creative technology.
- Benefits: Enjoy a collaborative environment, flexible hours, and the chance to engage with diverse audiences.
- Why this job: Join a creative team, share your passion for art, and make visitors feel at home.
- Qualifications: Must be over 18, with customer service experience and a willingness to learn about art.
- Other info: Fixed hours on Sundays, Tuesdays, and Wednesdays; occasional evening work required.
Tue, 19 Aug 2025\”>published – Tue, 19 Aug 2025
Job Summary
FACT Liverpool is looking for a Gallery Mediator to join our team! If you have a passion for art, film, and creative technology, and you care about providing excellent customer service while ensuring that all visitors feel welcome and safe, then this could be the role for you.
Job Description
What to expect
- Acting as the interface between FACT and our diverse range of visitors, requiring accessible communication, active listening and ability to support all visitors
- Responsibility for welcoming all visitors and encouraging them into the galleries, as well as communicating FACT\’s forthcoming programmes
- Researching the artists and artworks thoroughly with support from other FACT teams to be able to talk confidently about the art to our visitors
- Answering any queries visitors may have about the artworks we are showing, events happening in the building or FACT in general
- Devising and conducting gallery tours with support from other FACT teams
- Selling tickets for FACT events and any merchandise as required
- Monitoring Health & Safety at all times ensuring the Welcome Desk, public spaces and Galleries are clean, tidy, and fully stocked
- Maintaining daily logs of visitor comments, maintenance issues and any notable details
- Ensuring visitors respect the rules and regulations in the spaces, reporting any issues immediately to the Visitor Services Manager and taking personal responsibility for any issues that you observe on a day to day basis
- You will also be responsible for assisting in emergency evacuations
- Responsibility for operating technical requirements of the artwork on a daily basis, including switch on and off procedures, reporting any faults immediately to the appropriate members of the FACT team and undergoing training to conduct basic troubleshooting
- Ensuring that surveys, data, and statements are being collected appropriately and delivered to the Marketing team
- Assist with promoting and supporting community bookings for the galleries and other event spaces
- Assist with welcoming the Studio Lab members and giving basic support as necessary
- Assisting the Visitor Services Manager in supporting any casual staff members on duty to ensure they have everything they need in terms of information and instruction about the day ahead
Job Requirements
Hours and Days of Work: 21 hours per week, scheduled on Sundays, Tuesdays and Wednesdays. These days are fixed working days, involving weekend work as standard and occasional evening work. Additional hours may be available upon occasion. This role will be based at FACT in Liverpool city centre. Remote working is not possible for this role.
You should apply if:
- You can demonstrate meeting all of the essential experience and skills of this role
- You have a passion for friendly and welcoming customer service
- You enjoy working in a collaborative, inclusive and creative environment where
everyone is welcome - You are willing to embrace FACT\’s values
- You are able to work and travel easily to FACT for the contracted days (including
Sundays as standard) and occasional evenings - You are trustworthy, reliable and punctual
- You are open to new ideas and willing to research FACT exhibitions and artists
Job Responsibilities
Who we are looking for
Essential Skills and Experience:
- Aged over 18 years
- Experience in delivering excellent customer service to diverse audiences, with varying access needs
- Ability to adapt information and communication for audiences with varying support needs and understanding of art and artists
- Experience supporting colleagues and working as a team
- Experience in researching artists and artworks
- Experience in ticket and/or merchandise sales
- Experience in health and safety best practices within the workplace
- Ability to follow procedures to keep visitors and colleagues safe
- Experience in working unsupervised and maintaining expected standards of service
- Ability or willingness to learn how to present artworks, including public speaking in one-to-one and group situations
- Experience in or willingness to learn basic technical procedures
- Experience in or willingness to learn and undertake administrative tasks, including keeps daily logs, conducting visitor surveys and emails
- Job Title: FACT Liverpool – Gallery Mediator Job Opportunity
Please download a job pack from our website to review full details of the role.
FACT Liverpool is committed to providing equal access. If you have any access requirements or need support during the application process, please email: recruitment@fact.co.uk
#J-18808-Ljbffr
FACT Liverpool - Gallery Mediator Job Opportunity employer: ArtsJobs
Contact Detail:
ArtsJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FACT Liverpool - Gallery Mediator Job Opportunity
✨Tip Number 1
Familiarise yourself with FACT Liverpool's current exhibitions and programmes. This will not only help you engage confidently with visitors but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging with diverse groups of people. Consider volunteering at local events or galleries to gain experience in providing excellent customer service and adapting your communication style.
✨Tip Number 3
Research the artists featured in FACT's exhibitions. Understanding their backgrounds and artistic styles will enable you to answer visitor queries more effectively and enhance their experience.
✨Tip Number 4
Network with professionals in the art and cultural sector. Attend local art events or workshops to meet people who can provide insights into the role and potentially offer advice on how to stand out as a candidate.
We think you need these skills to ace FACT Liverpool - Gallery Mediator Job Opportunity
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Gallery Mediator position. Tailor your application to highlight how your skills and experiences align with what FACT Liverpool is looking for.
Showcase Your Passion: In your cover letter, express your passion for art, film, and creative technology. Share specific examples of how you have provided excellent customer service in the past and how you can contribute to creating a welcoming environment for visitors.
Highlight Relevant Experience: Make sure to include any relevant experience you have in customer service, working with diverse audiences, or researching artists and artworks. Use bullet points in your CV to make this information clear and easy to read.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important qualities for the role.
How to prepare for a job interview at ArtsJobs
✨Know Your Art
Make sure to research the artists and artworks that FACT Liverpool showcases. Being able to discuss these confidently will show your passion for art and your commitment to providing an engaging experience for visitors.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you adapted your communication style to meet the needs of diverse audiences, as this is crucial for the Gallery Mediator role.
✨Demonstrate Team Spirit
Be ready to discuss your experience working in teams. Share instances where you supported colleagues or collaborated on projects, as teamwork is essential in a creative environment like FACT.
✨Emphasise Health & Safety Awareness
Familiarise yourself with health and safety best practices. Be prepared to talk about how you would ensure a safe environment for both visitors and staff, as this is a key responsibility of the role.