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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service at live events.
- Company: Join the Palace Theatre & Opera House, iconic venues in Manchester's vibrant entertainment scene.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an exciting industry, working with diverse people and creating memorable experiences.
- Qualifications: No specific experience required; we welcome applicants from all backgrounds.
- Other info: Ideal for those passionate about live shows and team leadership.
The predicted salary is between 28800 - 43200 £ per year.
Wed, 02 Jul 2025 > published – Wed, 02 Jul 2025
Job Summary
Nothing beats the energy and excitement of a great live show! If you have great team leadership skills, you\’re motivated by sales targets and you enjoy live events as much as we do, then this could be an ideal next step in your career.
Job Description
Deputy Customer Experience Manager
We are recruiting for a Deputy Customer Experience Manager to lead an excellent front of house service and deliver a first class audience experience for our visitors. You\’ll support and motivate the team to achieve their day-to-day sales targets from our various bars, kiosks, and at-seat delivery service, and proactively work to improve what we offer to our customers. You\’ll be working in a friendly, dedicated team in a dynamic, exciting venue – so this is an ideal opportunity if you enjoy working in a varied, busy role with a diverse range of people.
Please take a look at our job description download for further details. If you have the skills to achieve our goals and an affinity for our values we\’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.
The Palace Theatre & Opera House are stunning, large-scale historic theatres located at the heart of Manchester City Centre, with a packed programme of live performances and thousands of visitors in a typical year. We host work from leading UK and international producers enabling the most spectacular West End and Broadway shows to visit the North West alongside drama, classical and contemporary dance, live music, comedy and one-night specials. The theatres host around 650 performances each year, with longer runs of major musicals mixed with week-long tours and one-night shows. We work increasingly in partnership with producers to open new shows or launch national tours.
Job Overview
- Job Title: Deputy Customer Experience Manager
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.
It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
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Deputy Customer Experience Manager employer: ArtsJobs
Contact Detail:
ArtsJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the venue and its history. Understanding the Palace Theatre & Opera House's unique offerings and past performances can help you connect with the team and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Network with current or former employees if possible. Engaging with people who have experience in similar roles can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Showcase your leadership skills through examples from previous roles. Be prepared to discuss specific instances where you've successfully motivated a team or improved customer experiences, as this will highlight your suitability for the Deputy Customer Experience Manager position.
✨Tip Number 4
Stay updated on industry trends and customer service best practices. Being knowledgeable about current trends in customer experience within the entertainment sector can set you apart and show your commitment to delivering exceptional service.
We think you need these skills to ace Deputy Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Deputy Customer Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your team leadership abilities in your CV and cover letter. Provide specific examples of how you've motivated teams to achieve sales targets or improve customer experiences in previous roles.
Highlight Relevant Experience: Even if you don't have direct experience in the entertainment sector, focus on transferable skills from other industries. Discuss any customer service, sales, or event management experience that demonstrates your capability to excel in this role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for live events and customer service. Mention why you are excited about the opportunity at The Palace Theatre & Opera House and how you can contribute to their goals.
How to prepare for a job interview at ArtsJobs
✨Show Your Passion for Live Events
Make sure to express your enthusiasm for live performances during the interview. Share any personal experiences you've had at events and how they inspired you to pursue a role in customer experience management.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others, achieve sales targets, and improve customer service, as these are key aspects of the Deputy Customer Experience Manager role.
✨Understand the Venue's Values
Familiarise yourself with the values and mission of the Palace Theatre & Opera House. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as dealing with difficult customers or managing a busy event. Think through your responses and be ready to showcase your problem-solving skills.
