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- Tasks: Oversee daily operations and ensure an amazing visitor experience at Wakehurst.
- Company: Join the vibrant team at Kew’s Wild Botanic Garden in Sussex.
- Benefits: Competitive salary of £39,243 and a chance to work in beautiful gardens.
- Why this job: Make a real impact on visitor enjoyment while working in nature.
- Qualifications: Experience in customer service and operational management is a plus.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 39243 - 43900 £ per year.
This is an exciting opportunity to join the team at Wakehurst, Kew’s Wild Botanic Garden in Sussex, in the recently established role of Visitor Experience – Duty Manager.
Salary: £39,243 per annum
Our Duty Managers are at the heart of the visitor operation and are responsible for overseeing and co-ordinating the daily running of Wakehurst. Working with teams across site, the Duty Managers ensure that we consistently deliver maximum visitor enjoyment and quality presentation standards whilst maintaining the health, safety and security of the gardens, buildings, staff, volunteers, and visitors. An Enhanced DBS Check is required for this role.
We are looking for a dynamic, proactive, and motivated individual with a ‘can do’ attitude and a willingness to be flexible and ‘get stuck in’ as required. A proven track record of delivering high levels of customer service is an essential requirement and previous operational management or supervisory experience within a visitor attraction would be a key advantage. Strong people management skills with the ability to work collaboratively and make informed decisions under pressure will be pivotal to the success of this role.
Interviews are due to take place on 3 February 2026.
Visitor Experience Duty Manager employer: ArtsHub (UK) Ltd.
Contact Detail:
ArtsHub (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Duty Manager
✨Tip Number 1
Get to know the company! Research Wakehurst and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for visitor experience shine through. Share examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to interview.
We think you need these skills to ace Visitor Experience Duty Manager
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let your enthusiasm for creating memorable visitor experiences shine through. We want to see how your previous roles have prepared you to enhance visitor enjoyment at Wakehurst.
Highlight Relevant Experience: Make sure to detail any operational management or supervisory experience you've had in visitor attractions. We’re looking for specific examples that demonstrate your ability to lead teams and deliver top-notch customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Duty Manager role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Wakehurst.
How to prepare for a job interview at ArtsHub (UK) Ltd.
✨Know Your Visitor Experience
Familiarise yourself with Wakehurst and its unique offerings. Understand the visitor journey and think about how you can enhance their experience. Be ready to share your ideas on improving visitor engagement during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or went above and beyond for visitors, as this role is all about ensuring maximum enjoyment.
✨Demonstrate Leadership Qualities
Think of instances where you've successfully managed a team or led a project. Be prepared to discuss how you motivate others, handle conflicts, and make decisions under pressure, as these skills are crucial for a Duty Manager.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to visitor management and safety. Practice responding to scenarios where you need to balance visitor enjoyment with health and safety protocols, showcasing your problem-solving abilities.
