At a Glance
- Tasks: Supervise the Box Office team and deliver exceptional customer service.
- Company: Join Polka Theatre, a unique national theatre for children in Wimbledon.
- Benefits: Competitive salary, flexible daytime hours, and a supportive work environment.
- Other info: Encouraging applications from diverse backgrounds; excellent career growth opportunities.
- Why this job: Be part of a creative space that champions children's theatre and makes memorable experiences.
- Qualifications: Customer service skills and a passion for theatre; experience with Spektrix is a plus.
The predicted salary is between 22400 - 22400 £ per year.
Polka Theatre in Wimbledon is seeking a part-time Sales & Ticketing Supervisor to join our box office team, working 4 days per week including weekends (daytime hours).
This is a part-time role working Thursday to Sunday (4 dpw). This is the role for you if you:
- Want to champion the work of a specialist and unique national theatre for children.
- Love working in a venue or theatre but would prefer mainly daytime hours.
- Enjoy interacting with customers and delivering excellent service.
You will play an important role in delivering exceptional service to all of our visitors during their ticket booking process. You will be the first point of contact for all visitors in person, over the phone and online, representing us to every visitor as a welcoming, inclusive and inspiring space. It will be your responsibility to ensure high levels of data protection and discretion when handling sensitive customer data.
You will supervise the Box Office and its staff alongside the Sales & Ticketing Manager, acting as a shift supervisor for the Box Office team when on duty. We use Spektrix and familiarity with this system is desirable but not essential. As part of the Sales and Marketing department, and working closely with the Operations team, this role will require someone who is people-focused, proactively helpful, and passionate about creating memorable experiences for all.
Job Requirements
Salary: £28,000 per year pro-rata (£22,400 for 4 days per week)
Hours: 4 days per week, worked flexibly usually Thursday to Sunday to cover the Box Office operating hours. As a children's theatre our hours are mainly daytime. You will need to be available for weekend work (we are open Saturday and Sunday) and you will be required to work at least 3 weekend days across a 4 week period. Rotas are scheduled a month in advance. You may need to work some additional hours, including evenings and weekends, and travel out of London when required (we operate a Time Off In Lieu, ‘TOIL’ system).
Polka's commitment as an equal opportunities employer means we are keen to encourage applications from people from the Global Majority, people across the gender spectrum and people who self-identify as disabled, who are underrepresented in our sector.
Polka is funded by Arts Council England, London, registered charity number 256979.
Sales & Ticketing Supervisor employer: ArtsHub (UK) Ltd.
ArtsHub (UK) Ltd. is an exceptional employer that prioritises community engagement and creativity, offering a vibrant work culture in the heart of Tendring. Employees benefit from opportunities for professional growth through collaboration with local partners and residents, while contributing to meaningful cultural initiatives that empower diverse voices. Join us to make a tangible impact in your community and be part of a supportive team dedicated to fostering creative conversations.
