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- Tasks: Lead a dynamic ticketing operation and enhance customer experiences.
- Company: A top arts organisation in Greater London with a vibrant culture.
- Benefits: Permanent role with growth opportunities and a supportive team environment.
- Why this job: Join a passionate team and make a difference in the arts community.
- Qualifications: Experience in team management and Box Office operations required.
- Other info: Foster inclusivity while optimising sales and managing budgets.
The predicted salary is between 36000 - 60000 £ per year.
A leading arts organization in Greater London is seeking a Deputy Head of Ticketing and Sales to oversee a busy ticketing operation. This role requires a collaborative leader with experience in team management, Box Office operations, and a passion for customer service. The ideal candidate will manage budgets and optimize sales while fostering an inclusive team environment. This is a permanent position with opportunities for growth within the organization.
Deputy Head of Ticketing & Sales - Customer Experience Lead employer: ArtsHub (UK) Ltd.
Contact Detail:
ArtsHub (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Ticketing & Sales - Customer Experience Lead
✨Tip Number 1
Network like a pro! Reach out to people in the arts sector, especially those who work in ticketing and sales. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will highlight your fit for the role and your commitment to enhancing the customer experience.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face in ticketing operations and how you'd handle them. This will demonstrate your problem-solving skills and leadership style.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Head of Ticketing & Sales - Customer Experience Lead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for customer service. We want to see how you've gone above and beyond in previous roles to create amazing experiences for customers.
Highlight Your Team Management Skills: As a collaborative leader, it's crucial to showcase your experience in team management. Share specific examples of how you've led teams effectively and fostered an inclusive environment that encourages growth.
Demonstrate Your Box Office Knowledge: Since this role involves overseeing Box Office operations, be sure to mention any relevant experience you have. We’re looking for candidates who understand the ins and outs of ticketing and sales processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates we’re excited to meet!
How to prepare for a job interview at ArtsHub (UK) Ltd.
✨Know Your Numbers
Make sure you’re familiar with ticket sales metrics and budget management. Brush up on how you’ve optimised sales in previous roles, as this will show your potential employer that you can handle the financial aspects of the position.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you fostered collaboration and inclusivity, as this aligns perfectly with the role's requirements.
✨Customer Service is Key
Be ready to discuss your passion for customer service. Share anecdotes that highlight how you’ve improved customer experiences in ticketing operations, as this will resonate well with the organisation’s focus on customer satisfaction.
✨Research the Organisation
Take some time to learn about the arts organisation and its mission. Understanding their values and recent initiatives will help you tailor your responses and demonstrate your genuine interest in the role.
