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- Tasks: Lead a dynamic ticketing operation and ensure exceptional customer service.
- Company: Shakespeare’s Globe, committed to diversity and inclusion.
- Benefits: Permanent position with opportunities for professional growth and development.
- Why this job: Join a passionate team and make a real impact on customer experience.
- Qualifications: Experience in team management and ticketing software like Tessitura.
- Other info: Collaborative environment focused on continuous improvement and support.
The predicted salary is between 36000 - 60000 £ per year.
Shakespeare’s Globe are currently seeking a Deputy Head of Ticketing and Sales on a permanent basis.
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway.
The role involves overseeing the day-to-day running of the department, line managing and developing managers and the team, ensuring exceptional service. You will play a key role in staffing, rotas, budgeting, training, and sales optimisation, while deputising for the Head of Department as required. This is an exciting opportunity for a collaborative leader who is passionate about customer experience, revenue growth, and building an inclusive, supportive team culture.
The skills required include:
- Experience in team management/supervision and motivation with a demonstrable drive to sustain a first-class operation.
- Box Office experience with a knowledge of working with Tessitura or similar data management or ticketing software.
- Highly organised and detail-focused; confident managing budgets, sales reporting and financial reconciliation, as well as working with internal teams and external partners.
- A practical and supportive approach to problem solving.
- Knowledge and understanding of the ticketing and visitor attraction market.
- Excellent customer service and interpersonal skills for effective communication with a diverse range of people and departments.
- Commitment to continuous improvement of self, of team members and of service.
- A supportive and collaborative approach to management.
Deputy Head of Ticketing and Sales employer: ArtsHub (UK) Ltd.
Contact Detail:
ArtsHub (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Ticketing and Sales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your passion for customer experience and team collaboration during the interview.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in team management and ticketing operations make you the perfect fit for the Deputy Head of Ticketing and Sales role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Head of Ticketing and Sales
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about ticketing and sales, so don’t hold back on sharing your passion for customer experience and team culture.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in team management and ticketing software like Tessitura. We love seeing how your skills align with what we’re looking for!
Be Yourself: Don’t stress if you don’t meet every single requirement. We value diversity and encourage you to apply even if you think you might not tick all the boxes. Just be yourself and share what makes you unique!
Apply Through Our Website: For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ArtsHub (UK) Ltd.
✨Know Your Ticketing Software
Make sure you brush up on your knowledge of ticketing software like Tessitura. Be ready to discuss how you've used similar systems in the past and how they can enhance customer experience and sales optimisation.
✨Showcase Your Leadership Style
Prepare examples that highlight your team management skills. Think about times when you've motivated your team or improved operations. This role is all about collaboration, so demonstrate how you foster a supportive team culture.
✨Understand the Market
Research the ticketing and visitor attraction market. Be prepared to discuss trends, challenges, and opportunities. Showing that you’re informed will impress the interviewers and show your passion for the industry.
✨Emphasise Customer Experience
Since this role focuses heavily on customer service, come armed with examples of how you've enhanced customer experiences in previous roles. Highlight your interpersonal skills and how they contribute to exceptional service.
