Head of Venue Technical in Swansea

You’ll report to the Venue Director and be responsible for the Deputy Technical Manager, Senior Technician, Venue Technicians, Maintenance Manager and Stage Door Department. Please note, your role may involve working with children or vulnerable people.

Key responsibilities

• The Head of Venue Technical leads all technical and facilities operations at Swansea Arena, delivering exceptional support for visiting productions, conferences and events while maintaining the building’s technical infrastructure to a high standard.
• You’ll own health and safety, asset management, and maintenance, and build an efficient, customer‑focused technical and facilities function.

Your skills, qualities, and experience

• Technical Leadership
  • Lead, develop and work alongside the technical team to deliver outstanding production support.
  • Act as the primary technical contact for visiting productions and events, ensuring requirements are met efficiently and cost‑effectively.
  • Provide expert technical guidance across all event types, from major concerts to small meetings.
  • Manage supplier relationships to secure high‑quality equipment at best value.
  • Oversee Stage Door operations to ensure a professional, welcoming backstage experience.
  • Support technical needs across all venue departments and activities.
• Safety, Health & Compliance
  • Champion a strong safety culture and ensure full compliance with Health & Safety legislation and ATG policies and Risk Management Systems.
  • Lead all building and technical safety processes, inspections, and documentation.
  • Maintain rigorous testing, inspection and risk assessment standards for all equipment, installations, and operations.
  • Ensure staff and contractors demonstrate appropriate competency for all works and meet ATGs Contractor Management Policy.
• Budget & Finance
  • Prepare, manage, and report on technical and facilities budgets.
  • Oversee all purchasing and investment for building, technical and facilities needs.
  • Ensure all procurement follows company procedures and is accurately recorded.
• Maintenance & Facilities Management
  • Ensure the building, plant and equipment are maintained, tested and presented to the highest standard.
  • Develop and manage planned and preventative maintenance programmes aligned with group policies.
  • Lead or support capital and repair projects with the General Manager and central teams.
  • Maintain accurate technical and building documentation, drawings, and records.
• People & Team Management
  • Recruit, train, and manage the technical and facilities team to achieve business and individual goals.
  • Oversee scheduling, HR processes, timesheets, and crew calls.
  • Maintain clear, consistent communication and run regular team meetings.
  • Contribute actively as part of the venue’s Senior Management Team.
  • Collaborate with other Heads of Department to deliver aligned venue objectives.
  • Represent ATG professionally within the industry and support programming and event planning.
• Other Duties
  • Support operations at other ATG venues when required.
  • Undertake reasonable duties aligned with the seniority of the role.

Person Specification

• Extensive experience of managing technical teams within live performance venues.
• Experience of working in a conference and events setting.
• Experienced in safety legislation, implementation of safe systems and developing safety culture.
• Experienced in managing buildings and building facilities.
• Problem solving skills—ability to remain flexible and calm under pressure.
• Computer literate – proficient with Word, Excel and Outlook.
• Ability to work under pressure and with a high degree of autonomy.
• Ability to develop, manage and apply systems and procedures.
• Ability to promote and represent the organisation.
• Quality is at the heart of the job you do.
• A leader with the ability to direct tasks but request assistance as required.
• Committed to promoting and offering equal opportunities.
• IOSH or NEBOSH Certificate.
• Understanding of financial management and budget planning.
• Overview of operational security systems.
• Stakeholder management—producers and clients.

About Us

Our values

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well‑being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.