ServiceDesk Technician x 2

Closing Date: 23.59 hours GMT on Sunday 12 January 2025

Interview Date: Monday 03 February 2025

Reference: AD1509

Our commitment to EDI

As recognised by the Inclusive Employers Standard Silver Accreditation 2024, our core commitment to diversity, inclusion and a sustainable future truly values the diversity of our students and staff, creating an inclusive environment where everyone’s identities and talents are valued and respected. We welcome applications from all areas of the community and particularly encourage applications from people from ethnic minority backgrounds and people who are disabled, who are currently underrepresented in our workforce.

Our commitment to Safeguarding

AUB aims to adopt the highest possible standards and to take all reasonable steps to secure the safety and welfare of all people in the course of its work to ensure that all children, young people, adult(s) at risk of harm and those who work with them are safe and supported.

About the Role

These posts offer an exciting opportunity for enthusiastic and motivated individuals to join the Service Desk within the Digital Services section of Arts University Bournemouth. The Service Desk provides proactive and reactive in-person, e-mail, phone, remote and desktop IT technical support to University Staff, Students, and associated systems. AUB aims to deliver modern and innovative technology. The role will support modern systems across Microsoft 365, Azure/Entra ID, Windows, Apple MacOS, iOS, Android, AV, Unified Comms and infrastructure.

Post holders must have an excellent customer service presence and be able to communicate and work with a wide range of stakeholders (technical and non-technical) to ensure IT incident/request resolution and business continuity.

Skills and Experience:

The ideal candidates will have:

1. A passion for technology with strong problem-solving skills.
2. Experience of providing IT Support.

The ideal candidates will be able to demonstrate the following abilities:

1. Ability to communicate confidently with students and staff at all levels, both technical and non-technical, with excellent written and spoken English.
2. Strong organisational skills to manage multiple tasks and priorities efficiently.

In meeting your performance expectations, each year you’ll have a salary increase in line with the grade of your role. As well as this, there is an annual cost of living increase. AUB provides generous holiday entitlement, and you will be enrolled in the Local Government Pension Scheme (professional services staff) or the Teachers’ Pension Scheme (academic staff) from day one of employment. Along with subsidised bus travel, cycle to work and annual savings schemes, our broad range of benefits can be explored on the AUB careers website https://aub.ac.uk/working-at-aub.

AUB has an agile working policy, and flexible working can be considered. If you require support with your application or have any questions about the role or recruitment process, please email recruitment@aub.ac.uk. If you are disabled, we are committed to supporting you with any reasonable adjustments you require, so please email recruitment@aub.ac.uk and we’ll be in touch.

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