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For Companies At a Glance
- Tasks: Provide IT support to staff and students, resolving technical issues with modern systems.
- Company: Join the vibrant Arts University Bournemouth, committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Why this job: Be part of a dynamic team that values your tech skills and passion for problem-solving.
- Qualifications: Experience in IT support and excellent customer service skills are essential.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 20400 - 28600 £ per year.
ServiceDesk Technician
Digital Services
Salary:
£25,448 per annum
37 hours per week, permanent
Post Type:
Full Time
Closing Date:
23.59 hours BST on Wednesday 01 October 2025
Interview Date:
Thursday 30 October 2025
Reference:
AD1561
Our commitment to EDI
As recognised by the Inclusive Employers Standard Silver Accreditation 2024, our core commitment to diversity, inclusion and a sustainable future truly values the diversity of our students and staff, creating an inclusive environment where everyone\’s identities and talents are valued and respected. We welcome applications from all areas of the community and particularly encourage applications from people from ethnic minority backgrounds and people who are disabled, who are currently underrepresented in our workforce.
Our commitment to Safeguarding
AUB aims to adopt the highest possible standards and to take all reasonable steps to secure the safety and welfare of all people in the course of its work to ensure that all children, young people, adult(s) at risk of harm and those who work with them are safe and supported.
About the role
This post offers an exciting opportunity for an enthusiastic and motivated individual to join the ServiceDesk within the Digital Services section of Arts University Bournemouth. The ServiceDesk provides proactive and reactive in person, e-mail, phone, remote and desktop IT technical support to University Staff, Students, and associated systems. AUB aims to deliver modern and innovative technology. The role will support modern systems across Microsoft 365, Azure/Entra ID Windows, Apple MacOS, IOS, Android, AV, Unified Comms and infrastructure.
The post holder must have an excellent customer services presence and be able to communicate and work with a wide range of stakeholders (technical and non-technical) to ensure IT incident/request resolution and business continuity.
Skills and Experience:
The ideal candidate will have:
- A passion for technology with strong problem-solving skills.
- Experience of providing IT Support.
- Excellent Microsoft Office skills.
- Proven consistent customer service skills.
The ideal candidate will be able to demonstrate the following abilities:
- Ability to communicate confidently with students and staff at all levels, both technical and non-technical with excellent written and spoken English.
- Good attention to detail.
- Strong organisational skills to manage multiple tasks and priorities efficiently.
Unfortunately, we will not be able to offer visa sponsorship for this role.
Our benefits
In meeting your performance expectations, each year you\’ll have a salary increase in line with the grade of your role. As well as this there is an annual cost of living increase. AUB provides generous holiday entitlement, and you will be enrolled in the Local Government Pension Scheme (professional services staff) or the Teachers\’ Pension Scheme (academic staff) from day one of employment. Along with subsidised bus travel, cycle to work and annual savings schemes, our broad range of benefits can be explored on the AUB careers website
AUB has an agile working policy, and flexible working can be considered. If you require support with your application or have any questions about the role or recruitment process, please email . If you are disabled, we are committed to supporting you with any reasonable adjustments you require, so please email and we\’ll be in touch.
ServiceDesk Technician employer: Arts University Bournemouth
Contact Detail:
Arts University Bournemouth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceDesk Technician
✨Tip Number 1
Get to know the company! Research Arts University Bournemouth and their Digital Services section. Understanding their values, especially around diversity and inclusion, will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting students and staff, think of scenarios where you’ve helped someone solve a tech issue. Be ready to share these experiences in your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like working in the ServiceDesk team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace ServiceDesk Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ServiceDesk Technician role. Highlight your relevant IT support experience and customer service skills, as these are key to impressing us!
Show Your Passion for Tech: We love candidates who are genuinely enthusiastic about technology! Share any personal projects or experiences that showcase your problem-solving skills and passion for IT.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will help us see your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arts University Bournemouth
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Azure, and other systems mentioned in the job description. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your passion for tech and problem-solving skills.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues for users, especially those who may not be tech-savvy. This will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Practice Your Communication Skills
Since you'll be interacting with a diverse range of people, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Clear communication can set you apart from other candidates.
✨Organise Your Thoughts
With multiple tasks and priorities in this role, showcase your organisational skills during the interview. Prepare to discuss how you manage your time and handle competing demands. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses.