At a Glance
- Tasks: Provide friendly advice and support to students in a welcoming environment.
- Company: Arts University Bournemouth, a leading independent arts and design university.
- Benefits: Generous holiday entitlement, pension scheme, and flexible working options.
- Other info: Part-time role with opportunities for personal and professional growth.
- Why this job: Join a creative team and make a positive impact on student experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 10 - 13 € per hour.
Arts University Bournemouth (AUB) is a globally leading independent arts, design, performance and media university. At AUB we nurture creativity, engage communities, collaborate with industry and make a difference.
Our statutory commitments
AUB is committed to meeting its legal obligations under the Equality Act 2010 and to securing lawful freedom of speech and academic freedom in accordance with the Higher Education (Freedom of Speech) Act 2023. We are committed to providing a working and learning environment that is fair, respectful and free from unlawful discrimination. We welcome applications from all sections of the community and, in accordance with the Equality Act 2010, particularly encourage applications from people from ethnic minority backgrounds and people who are disabled, who are currently underrepresented in our workforce. AUB holds the Silver Award from Inclusive Employers in recognition of our work to support inclusive practice across the University.
Our commitment to Safeguarding
AUB is committed to maintaining the highest standards of safeguarding. We take all reasonable steps to ensure the safety and welfare of children, young people, and adults at risk who engage with us, as well as those who work with them.
About the role
Arts University Bournemouth is seeking a motivated and enthusiastic team member for the role of Student Services Adviser on a part time basis for 15 hours per week within Student Services and AUB halls of residence. Student Services Advisers are the first point of contact for Student Services and AUB halls of residence and are responsible for providing information and advice to students, together with friendly and welcoming reception duties. You will provide general student advice on a wide range of issues including financial support and bursaries; travel and transport; health and welfare, in addition to administering the University’s Access and Participation Plan.
You will be joining a team who work in partnership with students and staff to provide integrated services which support and enhance the student experience of AUB. The successful candidate will be highly organised and committed to providing excellent customer service, with strong written and verbal communication skills, and an ability to work effectively both within a team, and independently. The diversity of responsibility necessitates a quick thinker, who thrives on maintaining high standards of operational effectiveness even during times of extremely diverse activity. A calm and welcoming approach whilst working quickly, accurately and effectively is fundamental to the success of this role.
In meeting your performance expectations, you’ll receive an annual salary increase in line with the grade of your role. An annual cost of living uplift will be applied, the timing and implementation of which are subject to the University’s decision. AUB provides generous holiday entitlement, and you will be enrolled in the Local Government Pension Scheme (professional services staff) or the Teachers’ Pension Scheme (academic staff) from day one of employment. Along with subsidised bus travel, cycle to work and annual savings schemes, our broad range of benefits can be explored on the AUB careers website. AUB has an agile working policy, and flexible working can be considered.
If you require support with your application or have any questions about the role or recruitment process, please email us. If you are disabled, we are committed to supporting you with any reasonable adjustments you require, so please email recruitment@aub.ac.uk and we’ll be in touch. This position does not meet the UKVI salary requirements for Skilled Worker visa sponsorship. Applicants must therefore demonstrate their right to work in the UK without sponsorship.
How to apply
For more information and to apply please click on the Apply button. We look forward to receiving your application.
Student Services Adviser (Part Time) in Poole employer: Arts University Bournemouth
Arts University Bournemouth (AUB) is an exceptional employer that fosters a vibrant and inclusive work culture, dedicated to nurturing creativity and supporting the student experience. With a commitment to professional development, generous benefits including flexible working options, and a supportive environment for all employees, AUB stands out as a rewarding place to work in the heart of Bournemouth's artistic community.
Contact Detail:
Arts University Bournemouth Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Adviser (Part Time) in Poole
✨Tip Number 1
Get to know the company! Research Arts University Bournemouth and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to student services and customer support. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the work environment, plus it shows your proactive attitude to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Student Services Adviser (Part Time) in Poole
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping students shine through! We want to see how excited you are about the role and how you can contribute to enhancing the student experience at AUB.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who can provide excellent customer service and support, so be sure to showcase any previous roles where you've done just that!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Arts University Bournemouth
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Services Adviser. Familiarise yourself with the types of advice you’ll be providing, such as financial support and health welfare. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with students, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your ability to maintain a calm and welcoming approach under pressure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. These might involve handling difficult situations or providing advice on sensitive topics. Practise how you would respond to these scenarios, focusing on your problem-solving skills and ability to think quickly while maintaining professionalism.
✨Emphasise Teamwork and Independence
The job requires both teamwork and the ability to work independently. Be ready to share examples of how you've successfully collaborated with others, as well as times when you took initiative on your own. This will highlight your versatility and commitment to enhancing the student experience at AUB.
