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- Tasks: Supervise Front of House Assistants and ensure smooth theatre operations during live events.
- Company: Join Tobacco Factory Theatres, a vibrant hub for live performances and arts in Bristol.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to work in a creative environment.
- Why this job: Be part of a welcoming team that connects people through the magic of theatre and live events.
- Qualifications: Experience in bar supervision and customer service, with strong leadership and communication skills.
- Other info: Fixed-term contract with guaranteed hours and opportunities for additional shifts.
An exciting opportunity to join Tobacco Factory Theatres as a Duty Manager. The Duty Manager supports the delivery of our live events and makes TFT a place of Welcome & Wonder.
The Duty Managers are the face of Tobacco Factory Theatres during live performances and events. They are responsible for supervising the Front of House Assistants on shift. We are looking for friendly, organized, and proactive staff with exceptional customer service skills to oversee the smooth running of our Front of House operation.
Responsibilities include:
- Opening and closing the building
- Overseeing the Theatre and Theatre Bar operations during performances
- Assisting audiences
- Supporting Front of House Assistants
- Working closely with Technical, Box Office, and Sales teams to ensure smooth theatre operations
Contract: One-year fixed-term contract.
Hours: Guaranteed 12 hours per week, with additional hours when available.
Employer: Tobacco Factory Arts Trust
Salary: £13.20 per hour
Location: Tobacco Factory Theatres, Raleigh Road, Bristol, BS3 1TF
Probation period: Two months with a one-week notice period during probation. Post-probation notice: Six weeks
We welcome applicants with:
- Experience in bar supervision
- Proven FOH operations experience in arts and theatre environments
- Excellent customer service and conflict resolution skills
- Leadership experience and ability to follow company procedures
- Teamwork and clear communication skills
- Upselling skills, especially related to merchandise and bar sales
- A passion for creating an accessible and inclusive environment
Tobacco Factory Theatres is a welcoming and inspiring place that connects people through live theatre and the arts, presenting over 300 performances annually to audiences of over 50,000, including in-house productions, co-productions, and touring performances.
Tobacco Factory Theatres employer: Arts Council
Contact Detail:
Arts Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tobacco Factory Theatres
✨Tip Number 1
Familiarise yourself with Tobacco Factory Theatres' mission and values. Understanding their commitment to creating a welcoming and inclusive environment will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to demonstrate your conflict resolution abilities will be crucial for this role.
✨Tip Number 3
Network with current or former employees of Tobacco Factory Theatres. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Research the types of events and performances hosted at Tobacco Factory Theatres. Being knowledgeable about their programming will not only impress during interviews but also show your genuine interest in the role.
We think you need these skills to ace Tobacco Factory Theatres
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position at Tobacco Factory Theatres. Tailor your application to highlight relevant experience in bar supervision and Front of House operations.
Showcase Customer Service Skills: Emphasise your exceptional customer service and conflict resolution skills in your CV and cover letter. Provide specific examples of how you've successfully handled challenging situations in previous roles.
Highlight Leadership Experience: Mention any leadership roles you've held, especially in arts or theatre environments. Discuss how you have supervised teams and ensured smooth operations during events, as this is crucial for the Duty Manager role.
Personalise Your Application: Make your application stand out by personalising it. Share your passion for creating an accessible and inclusive environment, and explain why you want to work at Tobacco Factory Theatres specifically.
How to prepare for a job interview at Arts Council
✨Show Your Customer Service Skills
As a Duty Manager, you'll be the face of Tobacco Factory Theatres. Be prepared to share examples of how you've provided exceptional customer service in previous roles, especially in high-pressure situations.
✨Demonstrate Leadership Experience
Highlight your experience in supervising teams or leading projects. Discuss how you motivate and support your team, as well as how you handle conflicts or challenges that arise during events.
✨Know the Venue and Its Operations
Familiarise yourself with Tobacco Factory Theatres and its operations. Understanding the layout, the types of events held, and the audience demographics will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasise Teamwork and Communication
The role requires close collaboration with various teams. Be ready to discuss how you communicate effectively with others, resolve conflicts, and ensure everyone is on the same page during busy performances.
