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- Tasks: Be the friendly face for visitors, handling enquiries and supporting events.
- Company: Join RADA, a prestigious institution shaping the future of performing arts.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and creativity.
- Why this job: Perfect for arts enthusiasts wanting to make a difference in visitor experiences.
- Qualifications: Strong communication skills and IT proficiency; previous reception or box office experience preferred.
- Other info: Ideal for students seeking flexible hours while gaining valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Mon, 14 Jul 2025\”>published – Mon, 14 Jul 2025
Job Summary
Are you passionate about providing exceptional customer service and administrative support? Join our team at RADA as a Visitor Experience Administrator!
Job Description
In this dynamic role, you\’ll be the first point of contact for our diverse visitors, including students, staff, and customers. You\’ll ensure the safety and security of our buildings, assist guests with their enquiries and provide essential administrative support across various departments. Your responsibilities will include managing emails and phone calls, coordinating schedules, maintaining records and assisting with event coordination and ticket sales.
We are looking for someone with excellent communication skills, attention to detail and a proactive attitude. If you have recent reception or box office experience, strong IT skills and a passion for the arts, we want to hear from you!
Please visit RADA website for more details
https://www.rada.ac.uk/about-us/work-us/visitor-experience-administrator/
- Job Title: Visitor Experience Administrator
About The Royal Academy of Dramatic Arts (RADA)
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The Royal Academy of Dramatic Arts (RADA) employer: Arts Council
Contact Detail:
Arts Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Royal Academy of Dramatic Arts (RADA)
✨Tip Number 1
Familiarise yourself with RADA's mission and values. Understanding their commitment to the arts and education will help you align your passion for customer service with their goals, making you a more appealing candidate.
✨Tip Number 2
Network with current or former employees of RADA. Engaging with them can provide you with insider knowledge about the work culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to showcase your communication skills in a practical way. Consider role-playing common visitor scenarios or inquiries that you might encounter in the role, demonstrating your proactive attitude and problem-solving abilities.
✨Tip Number 4
Highlight any relevant experience in customer service or administrative roles during your conversations. Be ready to discuss specific examples where you've excelled in similar environments, as this will reinforce your suitability for the position.
We think you need these skills to ace The Royal Academy of Dramatic Arts (RADA)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Visitor Experience Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the arts. Use specific examples from your past experiences to demonstrate your communication skills and attention to detail.
Highlight Relevant Experience: In your CV, emphasise any previous roles in reception or box office settings. Include details about your administrative support experience, IT skills, and any event coordination you have been involved in.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Arts Council
✨Show Your Passion for the Arts
Make sure to express your enthusiasm for the arts during the interview. Share any relevant experiences or projects that highlight your passion, as this will resonate well with RADA's mission and values.
✨Demonstrate Excellent Communication Skills
Since the role involves being the first point of contact, it's crucial to showcase your communication skills. Practice clear and confident responses, and be prepared to discuss how you've effectively handled customer enquiries in the past.
✨Highlight Your Administrative Experience
Be ready to talk about your previous administrative roles, especially any experience related to reception or box office work. Discuss specific tasks you managed, such as coordinating schedules or maintaining records, to illustrate your organisational skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of examples where you've successfully resolved issues or improved visitor experiences, as these will demonstrate your proactive attitude.
