Full time40k-50kTue, 29 Sep 2026
Do you have the right skills and experience for this role Read on to find out, and make your application.
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published - Tue, 29 Sep 2026Job SummaryWe are currently looking for a Visitor Experience Duty Manager to join our Visitor Experience team on a full time permanent contract.
Job DescriptionThis is a unique opportunity to join a team of Duty Managers whose focus is on providing a world class experience to all visitors to Southbank Centre and ensuring our busy site is safe, secure and well maintained. In this role you will reflect Southbank Centre as a friendly and welcoming destination in which to work, perform and visit, providing a pleasurable, accessible, and well organised experience for all visitors and staff. Please download the Job Description in the original advert (via apply now) for a full overview of this role's responsibilities. If you are viewing on a job board, please paste the following URL into your browser to find the original advert: .ukThe annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.
Please note, applications sent via Email or 3rd party agencies will not be considered.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
Job RequirementsExperience in venue management preferably in a multi-faceted arts environment or performance venue. Demonstrable experience of leading and motivating large teams in a challenging, fast-paced audience focused environment. Demonstrable working knowledge of Health and Safety, Fire Regulations and Personal License Holder. Committed to constantly provide best service by leading by example and able to adapt their management style to suit different situations.
Ability to make timely decisions, identify and remove obstacles to make things happenJob ResponsibilitiesLead on the delivery of world class customer service by being knowledgeable, friendly and efficient. Manage multiple events simultaneously across a large site e.g. concerts, outdoor events, free programming. In the event of an emergency, take responsibility for all public and staff, making the decision to stop events and evacuate if necessary.
Ensure all spaces are maintained to the highest standards, reporting issues to relevant teams for action e.g. signage, furniture layout, cleanliness, toilets, bar and cafe. Take responsibility for ongoing performance management of team members as allocated by the senior management team. This includes formal absence management and pastoral care.
Job OverviewJob Title: Visitor Experience Duty ManagerSalary: 40k-50k
Hours:
Full time
Role: Customer ServiceContract: PermanentClosing date: Sun, 11 Oct 2026Contact email:[email protected]
Location:
LondonContact DetailsContact email: [email protected]About Southbank CentreThe Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract. xohmjla The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Find out more
Visitor Experience Duty Manager in Vauxhall employer: Arts Council England
Arts Council England is an exceptional employer, offering a supportive and inclusive work culture that values flexibility and employee well-being. With a focus on professional growth, employees benefit from generous annual leave, a final salary pension scheme, and opportunities to lead innovative digital projects in a collaborative environment. Located in Manchester, the role allows for hybrid working, ensuring a balanced approach to work and life while contributing to meaningful organisational change.
