Job Summary
We are looking for two Visitor Experience & Education Trainees to join us for a full-time paid 12-month Traineeship. The Visitor Experience & Education Trainee role is ideal for someone looking to start a career in heritage, with a focus on visitor experience and education.
Job Description
The Visitor Experience & Education Trainee role is ideal for someone looking to start a career in heritage, with a focus on visitor experience and education. If you love working with people, including children and young people (0-18yrs), are creative and love to bring literature and history to life, then our Traineeship provides a fantastic opportunity to gain experience in delivering our inspiring, inclusive, and wide-ranging visitor experience and education programme to our audiences. You will be equipped with all the knowledge and training you need to be able to fulfil your role, and we will support your learning and professional development throughout the Traineeship.
The varied nature of this Trainee role will provide an all-round experience of the of the daily operations of a busy heritage site, including an understanding of commercial and cultural imperatives and how they are intrinsically linked within a heritage organisation like Wordsworth Grasmere. In our case, this involves welcoming visitors to the site, leading visits to Dove Cottage, selling tickets and merchandise, serving visitors in our onsite caf and catering events. It also involves working with our Education Managers and Officer to deliver our education programme, which includes delivering onsite and offsite sessions for primary and secondary school groups, designing and delivering family workshops, designing Museum activities and much more.
Job Requirements
We would like you to have experience of:
- Working with groups of children and young people (e.g., volunteering with a youth group or kids club, undertaking a voluntary placement within a school or museum).
We would like you to be:
- Interested in literature, the arts and heritage.
- Enthusiastic about and able to work confidently with a wide range of people, especially children and young people
- Enthusiastic about developing and sharing knowledge of the Wordsworths' lives and words, and wider British Romanticism, and sharing this with visitors.
Job Responsibilities
In your role as Visitor Experience & Education Trainee, you will:
- Support our Visitor Experience Team by:
- o Being part of a rota across the entire visitor experience operation including Dove Cottage, Caf and Front Desk/Shop
- o Welcoming visitors to site at the museum desk, selling tickets and merchandise through our EPOS system.
- o Facilitating visits to Dove Cottage, bringing to life the Wordsworths' day-to-day experience and words for our visitors
- o Being involved in the day-to-day running of the onsite Caf , including taking orders through our EPOS system, serving food and beverages, and helping in the kitchen with prep and pot washing.
- Support our Education programme by developing and delivering:
- o School sessions, both onsite and offsite exploring a range of curriculum areas
- o Family poetry and craft activities onsite and in Cumbrian libraries
- o School poetry sessions and holiday club activities
- o Fun and informative onsite trails and museum interactives
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Wordsworth Trust in Nottingham employer: Arts Council England
Arts Council England is an exceptional employer, offering a supportive and inclusive work culture that values flexibility and employee well-being. With a focus on professional growth, employees benefit from generous annual leave, a final salary pension scheme, and opportunities to lead innovative digital projects in a collaborative environment. Located in Manchester, the role allows for hybrid working, ensuring a balanced approach to work and life while contributing to meaningful organisational change.
