At a Glance
- Tasks: Support colleagues with IT issues and enhance digital skills in a collaborative environment.
- Company: Join the Arts Council, a diverse and inclusive organisation committed to creativity.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and a final salary pension scheme.
- Other info: Gain hands-on experience and learn from industry professionals in a supportive setting.
- Why this job: Kickstart your tech career while making a real difference in the arts community.
- Qualifications: No prior experience needed; just a passion for technology and helping others.
The predicted salary is between 26051 - 26051 £ per year.
Contract: 19-month Fixed Term contract, Full Time (35 hours per week)
Salary: £26,051 per annum, plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Location: Manchester. The role will be based at our Manchester office; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week.
The Apprentice Service Desk Analyst will join the Digital and Technology team to develop practical IT skills while supporting colleagues across Arts Council England. Working alongside experienced professionals, you will gain hands-on experience in delivering customer-focused IT support, resolving technical issues, and helping staff make the most of digital tools and services. This role combines structured learning with workplace experience and provides an opportunity to develop a career in technology and digital services.
Equality Diversity and Inclusion Statement: Arts Council are committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council. If there are any adjustments that would help support you in your application, please do let us know when you apply.
Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and ethnically diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.
About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme.
Please note that we are currently consulting on our Staff Code of Ethics and changes which will avoid conflicts of interest. The changes would mean that employees of the Arts Council would not be able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact [email protected]
Job ref: FCSF86
Closing date: 20 November 2026
Interviews: Week Commencing 30 November 2026
Service Desk Analyst Apprentice in Manchester employer: Arts Council England
Arts Council England is an exceptional employer, offering a supportive and inclusive work culture that values flexibility and employee well-being. With a focus on professional growth, employees benefit from generous annual leave, a final salary pension scheme, and opportunities to lead innovative digital projects in a collaborative environment. Located in Manchester, the role allows for hybrid working, ensuring a balanced approach to work and life while contributing to meaningful organisational change.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst Apprentice in Manchester
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Arts Council England.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Arts Council England is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Arts Council England, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Arts Council England directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Service Desk Analyst Apprentice in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Arts Council England want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Arts Council England, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Arts Council England
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
