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For Companies At a Glance
- Tasks: Assist applicants with inquiries and guide them through application processes.
- Company: Public arts organisation in Manchester with a passion for community engagement.
- Benefits: Flexible hybrid working, competitive salary, and a fixed-term contract until August 2026.
- Why this job: Make a difference by helping others succeed in their applications.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Join a vibrant team dedicated to supporting the arts and community.
The predicted salary is between 28662 - 32000 £ per year.
A public arts organization based in Manchester is seeking an Assistant for their Customer Service team. The role involves responding to inquiries via phone and webchat, assisting applicants with application processes, and maintaining service standards.
Ideal candidates will have experience in customer service and excellent communication skills.
The position offers a fixed-term contract until August 2026, with flexible and hybrid working options, plus a starting salary of £28,662 per annum.
Hybrid Customer Service Assistant - Help Applicants Succeed in Manchester employer: Arts Council England
Contact Detail:
Arts Council England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Assistant - Help Applicants Succeed in Manchester
✨Tip Number 1
Make sure you know the ins and outs of customer service. Brush up on your communication skills and be ready to showcase how you've helped others in the past. We want to see that you can handle inquiries like a pro!
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when responding to inquiries during the interview.
✨Tip Number 3
Don’t forget to research the organisation! Knowing their mission and values will help you connect your experience to what they’re looking for. Plus, it shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Hybrid Customer Service Assistant - Help Applicants Succeed in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've helped others and maintained high service standards, so share specific examples that showcase your communication skills.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to this role. We love seeing how your unique experiences align with what we’re looking for in a Hybrid Customer Service Assistant.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and enthusiasm for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it’s super easy!
How to prepare for a job interview at Arts Council England
✨Know the Organisation
Before your interview, take some time to research the public arts organisation. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your capability to assist applicants effectively.
✨Practice Communication Scenarios
Since the role involves responding to inquiries via phone and webchat, practice common customer service scenarios. Role-play with a friend or family member to refine your communication style and ensure you can convey information clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team, the organisation's goals, or the application process. This shows that you’re engaged and eager to contribute, plus it gives you valuable insights into the role.
