Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with enquiries and guide them through application processes.
- Company: Join Arts Council England, a leader in promoting arts and culture.
- Benefits: Enjoy flexible working, generous leave, and a final salary pension scheme.
- Why this job: Make a difference in the arts community while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive workplace welcoming diverse applicants; full training provided.
The predicted salary is between 28662 - 28662 £ per year.
Arts Council England, Manchester
£28,662 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Contract: Fixed term until 31 August 2026, working 35 hours per week. Arts Council recognises the benefit of flexible working and welcomes applications from individuals who require flexibility.
Location: Manchester. The role is hybrid, with remote working options combined with regular on-site contact days, normally 1-2 days a week.
We are recruiting an Assistant to join our busy Customer Services team in our Manchester Office. The role responds to telephone, webchat and written enquiries about all aspects of Arts Council's work to very high standards. Mainly this will be helping applicants to navigate our systems and to make the very best applications to our funding programmes. It is a busy department with strict service levels and standards of service.
Responsibilities- Respond to telephone, webchat and written enquiries with high standards.
- Assist applicants to navigate systems and support application processes.
- Manage multiple systems, absorb large amounts of information, juggle priorities and distribute information in an engaging and compelling way to customers from different backgrounds and abilities.
- Maintain service levels, accuracy and compliance with policies and procedures.
- Experience in Customer Service.
- Organised, customer-focused, ability to manage multiple systems simultaneously.
- Excellent communication skills, both verbal and written.
- Proactive, solution-focused and ability to work independently and as part of a team.
Full training will be given; expected that the successful candidate will have experience in Customer Service.
Equality, Diversity and Inclusion Statement Arts Council England is committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. We welcome applications from people of all backgrounds, including those from Black, Asian and Ethnically Diverse backgrounds, disabled and neurodivergent people. We encourage all candidates to let us know if adjustments are required to support you in your application.
About Arts Council England Arts Council England offers a range of benefits to our employees including hybrid and flexible working, generous annual leave allowance, and a final salary pension scheme.
Job ref: IC68
Closing date: 09:00am Monday 22 December
Interviews (virtual): 15 and 16 January
Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact recruitment@artscouncil.org.uk
Assistant, Customer Service (IC68) in Manchester employer: Arts Council England
Contact Detail:
Arts Council England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant, Customer Service (IC68) in Manchester
✨Tip Number 1
Get to know the company! Research Arts Council England and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. Since this role involves responding to enquiries, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your proactive and solution-focused mindset, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to navigate the systems you'll be helping others with.
We think you need these skills to ace Assistant, Customer Service (IC68) in Manchester
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in an Assistant for our Customer Service team. Make sure you understand the role and how your skills fit in!
Show Off Your Customer Service Skills: We want to see your experience in customer service shine through! Highlight any relevant roles or situations where you’ve helped customers navigate systems or solve problems. This is your chance to show us how you can contribute to our busy team.
Keep It Clear and Concise: When filling out the application, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Remember, we’re looking for clarity and engagement!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to follow the steps there. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Arts Council England
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant, Customer Service role. Familiarise yourself with Arts Council England's mission and values, as well as their funding programmes. This will help you tailor your responses and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you would respond to customer enquiries and navigate systems. This will boost your confidence and help you shine during the actual interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past customer service roles. Highlight situations where you successfully managed multiple enquiries or resolved issues for customers. This will demonstrate your ability to handle the busy environment of the Customer Services team at Arts Council England.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, the training process, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company culture aligns with your values.
