Full time40k-50kTue, 03 Nov 2026
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published - Tue, 03 Nov 2026Job SummaryWe're looking for a Head of Operations to lead the day-to-day operation of our venue, managing the key front of house operations and guest journey. This role oversees ticketing, retail, guest service, cleaning, events and private hire. Ensuring all guests have the best time when visiting us. Job DescriptionYou will need to build a high performing guest focus team to ensure that the attraction run smoothly during opening hours.
What You'll Be Responsible ForOversee all front of house operations including admissions, retail, daily duty managers Acting as a senior duty manager, leading the venue during live trading and making key operational decisions Ensure a welcoming and efficient arrivals experience, managing peak trading and capacity Leading supervisors and frontline teams to deliver a high standard of service and guest experience Supporting recruitment, onboarding and training to build a confident, engaged and high-performing team Driving compliance across health and safety, audits and operational processes Ensuring Standard Operating Procedures are embedded, followed and continuously improved Oversee the attraction retail store, ensuring strong merchandising, visual standards and sales Work closely with the Event and VIP Manager to deliver commercial events across VIP Tours, Birthdays, Corporate events and private buy outs Lead the customer service function, monitoring guest feedback and action appropriately on guest enquiries and comments About YouYou are an experienced leader who enjoys leading teams to deliver great guest experienceYou will bring: You are an experienced leader who has experience in visitor attractions, entertainment venues and hospitality, who has proven experience in managing busy daily operations Proven experience in managing high volume front of house teams Strong understanding of ticketing, retail, guest experience A solid understanding of health and safety, compliance and operational standards Experience in duty management, making decisions in a live operational setting The ability to organise, prioritise and remain calm under pressure Why Join UsThis role requires flexibility across evenings, weekends and peak trading periods. Job RequirementsWe're looking for a Head of Operations to lead the day-to-day operation of our venue, managing the key front of house operations and guest journey. This role oversees ticketing, retail, guest service, cleaning, events and private hire. Ensuring all guests have the best time when visiting us. Job OverviewJob Title: Head of Operations - Guinness World Records - London VenueSalary: 40k-50k
Hours:
Full time
Artform: EventsRole: CreativeContract: PermanentClosing date: Mon, 30 Nov 2026
Location:
UK-wide
How to ApplyApply on the below link. The deadline for applying is 30th Nov 2026 at 5pm.About Guinness World RecordsWhat's the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo and Dubai. Today, we deliver world-class content, not just through books, but via TV shows, social media and live events. Whatever the medium, our ultimate purpose is to make the world a more interesting, funFind out more
Head of Operations - Guinness World Records - London Venue employer: Arts Council England
Arts Council England is an exceptional employer, offering a supportive and inclusive work culture that values flexibility and employee well-being. With a focus on professional growth, employees benefit from generous annual leave, a final salary pension scheme, and opportunities to lead innovative digital projects in a collaborative environment. Located in Manchester, the role allows for hybrid working, ensuring a balanced approach to work and life while contributing to meaningful organisational change.
