At a Glance
- Tasks: Lead commercial strategy and boost income across admissions, retail, and hospitality.
- Company: Brooklands Museum, a historic site celebrating motorsport and aviation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to delivering exceptional visitor experiences.
- Why this job: Shape the future of a unique heritage destination and make a real impact.
- Qualifications: Strong leadership skills and experience in commercial management.
The predicted salary is between 45000 - 55000 £ per year.
Brooklands Museum is looking for an ambitious, commercially minded and visitor-focused leader to become our next Head of Commercial. This is a rare opportunity to help shape the future of one of Britain’s most extraordinary heritage destinations.
As Head of Commercial, you will lead the implementation of Brooklands Museum's commercial strategy and annual earned income plan across admissions, retail, online retail, ticketing, venue hire, catering and hospitality, travel trade, groups and premium experiences. This is a hands-on leadership role with real scope and visibility: you will bring together people, systems, data and customer insight to grow income and ensure that every commercial touchpoint feels professional, compelling and worthy of the Brooklands name.
Job Requirements
- Agreed annual income, margin, conversion and customer service targets are delivered or exceeded across all commercial income streams.
- Commercial execution is disciplined, with accurate systems, effective booking processes, strong stock control and timely reporting.
- Customer value, repeat business and reputation grow through compelling, consistent commercial products and service standards aligned with the Brooklands Museum brand.
- Commercial commitments are well planned, financially controlled, operationally approved and delivered, with early escalation of risks, variances and corrective actions.
- Have the organisation's mission, values, and culture at the heart of all you do.
Job Responsibilities
- Lead day-to-day commercial delivery across admissions, retail, online retail, ticketing, venue hire, catering and hospitality, travel trade, groups and premium experiences.
- Turn the Museum's commercial strategy and annual earned income plan into strong sales performance, excellent customer journeys and consistent service standards.
- Lead, coach and develop the Sales and Venue Hire, Admissions and Retail, and Catering and Hospitality teams.
- Use sales data, customer feedback and market insight to monitor performance and identify opportunities and risks.
- Work in close partnership with Operations, Events, Finance, Marketing and Development colleagues to ensure commercial activity is joined up, financially controlled and delivered to a high standard.
How to Apply: Please apply via our recruitment website (brooklandsmuseum.livevacancies.co.uk), where you will find the full job description and further information about working at Brooklands Museum. Please submit your CV and a covering letter outlining how your experience could help us in this role and how you meet the requirements of the person specification. Keep your covering letter to no more than two sides of A4. The closing date is Sunday 30th August 2026 at 23:59.
Contact email: [email protected]
About Brooklands Museum Trust: Brooklands Museum is the birthplace of British motorsport and aviation, home of Concorde, and a site that helped to define the spirit of speed, flight and engineering achievement across the twentieth century.
Head of Commercial in London employer: Arts Council England
Arts Council England is an exceptional employer, dedicated to fostering a vibrant work culture that prioritises inclusivity and creativity. With flexible and hybrid working arrangements based in Manchester, employees are empowered to manage diverse projects while receiving ample opportunities for professional growth and development within the arts education sector. Join us in making a meaningful impact on the lives of children and young people through the arts.
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We think you need these skills to ace Head of Commercial in London
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✨Know Your Menu Inside Out
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