At a Glance
- Tasks: Lead daily operations, manage guest experiences, and oversee ticketing and events.
- Company: Join the iconic Guinness World Records team in a vibrant London venue.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Flexible hours required; perfect for those who thrive in fast-paced settings.
- Why this job: Be part of a fun, engaging atmosphere where every day is unique and exciting.
- Qualifications: Proven leadership experience in hospitality or visitor attractions.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for a Head of Operations to lead the day-to-day operation of our venue, managing the key front of house operations and guest journey. This role oversees ticketing, retail, guest service, cleaning, events and private hire, ensuring all guests have the best time when visiting us.
You will need to build a high performing guest focus team to ensure that the attraction runs smoothly during opening hours.
What You'll Be Responsible For:
- Oversee all front of house operations including admissions, retail, daily duty managers.
- Act as a senior duty manager, leading the venue during live trading and making key operational decisions.
- Ensure a welcoming and efficient arrivals experience, managing peak trading and capacity.
- Lead supervisors and frontline teams to deliver a high standard of service and guest experience.
- Support recruitment, onboarding and training to build a confident, engaged and high-performing team.
- Drive compliance across health and safety, audits and operational processes.
- Ensure Standard Operating Procedures are embedded, followed and continuously improved.
- Oversee the attraction retail store, ensuring strong merchandising, visual standards and sales.
- Work closely with the Event and VIP Manager to deliver commercial events across VIP Tours, Birthdays, Corporate events and private buy outs.
- Lead the customer service function, monitoring guest feedback and action appropriately on guest enquiries and comments.
About You:
You are an experienced leader who enjoys leading teams to deliver great guest experience. You will bring:
- Experience in visitor attractions, entertainment venues and hospitality, with proven experience in managing busy daily operations.
- Proven experience in managing high volume front of house teams.
- Strong understanding of ticketing, retail, guest experience.
- A solid understanding of health and safety, compliance and operational standards.
- Experience in duty management, making decisions in a live operational setting.
- The ability to organise, prioritise and remain calm under pressure.
Why Join Us:
This role requires flexibility across evenings, weekends and peak trading periods.
Head of Operations - Guinness World Records - London Venue employer: Arts Council England
Arts Council England is an exceptional employer, offering a supportive and inclusive work culture that values flexibility and employee well-being. With a focus on professional growth, employees benefit from generous annual leave, a final salary pension scheme, and opportunities to lead innovative digital projects in a collaborative environment. Located in Manchester, the role allows for hybrid working, ensuring a balanced approach to work and life while contributing to meaningful organisational change.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Guinness World Records - London Venue
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arts Council England. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arts Council England
Don't be shy about reaching out to Arts Council England directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Operations - Guinness World Records - London Venue
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arts Council England and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arts Council England
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
