KX Tickets is seeking a Customer Service Manager to oversee our customer service team across the Contact Centre and venues in London. You will drive service excellence, maintain high standards, and lead recruitment, coaching, and performance reviews in liaison with Operations.
Focus is on implementing policies, ensuring PCI DSS and data protection compliance, and sustaining effective communication and accountability across staff levels.
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Customer Service Manager — London Centre, People & Compliance in City of London employer: Arts Council England
Arts Council England is an exceptional employer, offering a supportive and inclusive work culture that values flexibility and employee well-being. With a focus on professional growth, employees benefit from generous annual leave, a final salary pension scheme, and opportunities to lead innovative digital projects in a collaborative environment. Located in Manchester, the role allows for hybrid working, ensuring a balanced approach to work and life while contributing to meaningful organisational change.
