At a Glance
- Tasks: Manage CRM systems, improve processes, and engage with families about our drama classes.
- Company: Join the Bristol Academy of Drama, a passionate and growing arts organisation.
- Benefits: Flexible hybrid work, autonomy, and opportunities for personal and professional growth.
- Other info: Be part of a small, ambitious team and help shape the future of our academy.
- Why this job: Make a real impact in children's lives through drama while developing your skills.
- Qualifications: Experience with CRM systems and a passion for the arts are essential.
The predicted salary is between 12150 - 14850 £ per year.
We are looking for a proactive CRM & Membership Administrator to join our growing drama school team. A varied role combining CRM management, family communication and improving systems. Ideal for someone passionate about the arts, confident working independently and excited to help us grow.
This is a hybrid role, working predominantly from home. You will be expected to work independently and take full ownership of your workload, while staying closely connected with the team through at least fortnightly meetings via Zoom (or a similar platform) or by telephone, alongside a face-to-face meeting in Bristol approximately once a month for planning, collaboration, business updates and team connection.
A key part of this role is managing and developing our Go High Level CRM system, so a minimum of one year's hands-on CRM experience is essential.
This role is initially offered at 7 hours per week, but there is genuine potential for it to develop and grow alongside Bristol Academy of Drama. We are looking for someone who wants to make the role their own. The person who joins us will have the opportunity to identify areas where they can add value, introduce ideas, improve processes and take ownership of projects that support the growth of the business.
As Bristol Academy of Drama continues to expand, there is scope for the role to evolve beyond the initial responsibilities. The direction and growth of this position will be shaped by the person in the role - the more initiative, creativity and value you bring, the more opportunities there will be to develop your responsibilities.
This is an exciting opportunity for someone who enjoys autonomy, wants to be trusted and is motivated by making a real difference within a growing organisation. We are looking for someone who is confident with technology, enjoys learning new systems independently and can quickly understand how things work without needing significant guidance. Previous experience with Go High Level would be highly advantageous, but we are looking for someone who can use their existing CRM knowledge, initiative and problem-solving skills to make the system work effectively for our business.
We are looking for more than an administrator - we are looking for someone who believes in the positive impact drama can have on children's confidence, communication skills and personal development. You will be excited to talk to families about what we do and confidently communicate the benefits of Bristol Academy of Drama. You will understand that drama is about much more than performing; it helps children develop confidence, creativity, teamwork, resilience and self-expression.
This role would suit someone who enjoys taking ownership, improving systems and helping a growing organisation thrive. You will be proactive, enjoy solving problems independently and take pride in getting things done without needing close supervision. We are a small, ambitious organisation looking for someone who wants to be part of our journey, bring ideas, take initiative and help us continue to grow.
Job Responsibilities
- Managing and maintaining our Go High Level CRM system, ensuring records are accurate, organised and up to date.
- Reviewing and improving workflows, automations and processes to help the business run more efficiently.
- Identifying opportunities to improve customer communication and engagement.
- Using your CRM experience and initiative to find solutions and make improvements.
- Taking ownership of the CRM and helping us maximise its potential.
Customer Experience & Enquiries
- Being the first friendly point of contact for prospective and existing families.
- Responding to enquiries and helping families understand the benefits of our classes.
- Making friendly follow-up calls to families who have already expressed an interest (no cold calling).
- Building positive relationships with families and ensuring they feel supported throughout their journey with BAD.
- Confidently communicating the value of our classes and the difference drama can make.
Applications will be reviewed on a rolling basis and the position will close once the right candidate has been found. We warmly encourage applications from anyone who feels they can bring enthusiasm, dedication and a genuine passion for the role. If you are excited by the opportunity to help a growing drama school thrive, we would love to hear from you.
Bristol Academy of Drama LLP employer: Arts Council England
Arts Council England is an exceptional employer, dedicated to fostering a vibrant work culture that prioritises inclusivity and creativity. With flexible and hybrid working arrangements based in Manchester, employees are empowered to manage diverse projects while receiving ample opportunities for professional growth and development within the arts education sector. Join us in making a meaningful impact on the lives of children and young people through the arts.
StudySmarter Expert Advice🤫
We think this is how you could land Bristol Academy of Drama LLP
✨Get Involved in Online Communities
Dive into online forums and communities centred around digital learning and education, like EdTech chats on Twitter or groups on LinkedIn. Engaging in discussions and sharing your insights can help build your visibility and credibility in the sector.
✨Attend EdTech Meetups and Workshops
Look for local meetups or workshops focused on digital education trends. Not only do they enable us to learn about the latest in the field, but they’re also great networking opportunities to meet potential employers like Arts Council England or other educators who might know about upcoming part-time roles.
✨Leverage Your University’s Resources
If you’re currently studying, make sure to tap into your university's career services. They often have connections with local businesses in the education space, plus they can help us uncover part-time job openings that aren't widely advertised.
✨Showcase Your Skills through Projects
Create a portfolio showcasing any relevant projects or experiences in digital learning. Whether it's designing a learning module or contributing to an e-learning platform, having tangible examples will catch the eye of hiring managers at Arts Council England.
We think you need these skills to ace Bristol Academy of Drama LLP
Some tips for your application 🫡
Highlight Your Experience in Digital Learning:When applying for a role in digital learning like the Bristol Academy of Drama LLP at Arts Council England, make sure to showcase any prior experience you have in creating or managing online learning materials. We want to see how you've made an impact in previous roles, so don’t shy away from providing specific examples or projects you’ve worked on.
Showcase Relevant Skills and Tools:Mention any specific platforms or tools you’ve used in the digital learning space. For instance, if you're familiar with LMS (Learning Management Systems) or any authoring tools, include these in your CV. This demonstrates you’re not only passionate but also ready to hit the ground running at Arts Council England.
Express Your Passion for Education:In your cover letter, we really want to feel your enthusiasm for digital learning. Talk about your motivations for joining Arts Council England and how you hope to contribute to shaping the future of education. This is a part-time role, so highlighting your commitment and drive will go a long way!
Tailor Your CV to Stand Out:Adapt your CV specifically for the Bristol Academy of Drama LLP role by aligning your experiences and skills directly with the job description. Use strong action verbs and bullet points, focusing on your contributions in previous roles. We appreciate a clear, concise format that makes it easy for us at Arts Council England to see why you’re a perfect fit.
How to prepare for a job interview at Arts Council England
✨Showcase Your Digital Savvy
In the digital learning and education space, being tech-savvy is crucial. Make sure to highlight any experience you have with e-learning platforms, learning management systems, or educational software during your interview. Think about specific examples of how you’ve used these tools to enhance learning experiences – this will show Arts Council England you’re already familiar with the landscape!
✨Prepare to Discuss Educational Theories
Expect questions related to educational methodologies or theories that underpin digital learning. Brush up on concepts like constructivism or blended learning and be ready to discuss how these can apply to real-world scenarios. The interviewers at Arts Council England will appreciate your understanding of the educational principles that drive effective learning.
✨Flexibility & Adaptability are Key
As this is a part-time role, demonstrate how you can manage your time effectively and adapt to the dynamic demands of the position. Share examples from past experiences where you successfully balanced multiple tasks while contributing to team projects. This will reassure Arts Council England that you’re not just a candidate but a reliable team member who can juggle responsibilities.
✨Portfolio and Samples Matter
Even for a part-time gig, having a portfolio of your work can really set you apart. If you've designed any e-learning modules, created educational content, or implemented any successful teaching strategies, make sure you can present those. Being ready with tangible examples from your past work will help you make a stronger case to Arts Council England about what you bring to the table.
