At a Glance
- Tasks: Provide second-line support for grants and licensing systems while solving complex incidents.
- Company: Arts Council, a diverse and inclusive employer in Manchester.
- Benefits: Competitive salary, generous leave, flexible working, and a final salary pension scheme.
- Other info: Opportunity for professional growth in a supportive and dynamic environment.
- Why this job: Join a hands-on role to improve systems and make services work better.
- Qualifications: Experience with workflow-driven systems and confidence with technical stakeholders.
The predicted salary is between 33643 - 33643 € per year.
Contract: Permanent, working 35 hours per week. Arts Council recognises the benefit of flexible working and welcomes applications from individuals who require flexibility.
Salary: £33,643 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Location: Manchester (hybrid work model with 1–2 days on-site per week).
What You’ll Do
- Provide second‑line support for grants and licensing systems
- Investigate and resolve complex incidents, including workflow failures, performance issues and data problems
- Build and configure funding programmes, workflows and forms
- Work with external system suppliers to resolve technical issues
- Support system testing, releases and business‑critical periods
- Use automation where appropriate to reduce manual effort and improve resilience
What We’re Looking For
- Experience supporting or working with workflow‑driven systems (e.g. grant‑making, case management or licensing)
- Experience analysing system behaviour and working with relational data
- Understanding of forms‑based web applications
- Confidence working with a wide range of technical and non‑technical stakeholders
Extremely Desirable
- Knowledge of Python and automation technologies, with experience using scripting to:
- Automate repetitive or operational tasks
- Support bulk data processing or system maintenance
- Improve reliability and reduce support overhead
- Experience creating and maintaining reports, including:
- Using reporting tools such as Cognos
- Writing or supporting SQL queries to extract and validate data
- Producing structured outputs to support operational decision‑making
This is a hands‑on, practical role suited to someone who enjoys problem‑solving, improving systems and making services work better.
Candidate must be willing to complete the LPAT aptitude test as part of the recruitment process.
Equality, Diversity and Inclusion Statement
Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. We welcome everyone to apply, regardless of background.
Application Support Analyst (FCS45) employer: Arts Council England
Arts Council is an excellent employer that values flexibility and inclusivity, offering a supportive work environment in Manchester with a hybrid model that promotes work-life balance. Employees benefit from a competitive salary, generous annual leave, and a final salary pension scheme, alongside opportunities for professional growth through hands-on problem-solving and collaboration with diverse stakeholders. Join us to make a meaningful impact in the arts sector while enjoying a culture that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst (FCS45)
✨Tip Number 1
Get to know the company! Research Arts Council and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about tackling complex incidents, think of examples from your past where you've resolved tricky issues. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Application Support Analyst (FCS45)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with workflow-driven systems. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant experience!
Show Off Your Problem-Solving Skills:Since this role is all about tackling complex incidents, share specific examples of how you've resolved issues in the past. We love a good story about how you turned a challenge into a success!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arts Council England
✨Know Your Systems
Make sure you brush up on your knowledge of workflow-driven systems, especially those related to grants and licensing. Be ready to discuss your experience with these systems and how you've tackled complex incidents in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your problem-solving abilities. Think about specific incidents where you resolved performance issues or data problems, and be ready to explain your thought process and the steps you took.
✨Get Comfortable with Technical Jargon
Since you'll be working with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. This will show your ability to communicate effectively across different audiences.
✨Demonstrate Your Automation Knowledge
If you have experience with Python or automation technologies, be sure to mention it! Prepare to discuss how you've used scripting to automate tasks or improve system reliability, as this is a key aspect of the role.
