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- Tasks: Lead the integration of a new CRM and website to enhance user experience.
- Company: Join National Dance Company Wales, a vibrant arts organisation dedicated to connecting audiences with dance.
- Benefits: Enjoy flexible working options and the chance to make a real impact in the arts sector.
- Why this job: Be part of an exciting project that prioritises sustainability and accessibility while shaping audience engagement.
- Qualifications: Experience in CRM and website management, ideally within the arts sector, is essential.
- Other info: This role starts in July 2025 and runs until February 2027.
The predicted salary is between 36000 - 60000 £ per year.
National Dance Company Wales (NDCWales) are embarking on a new journey to connect audiences to their work. This year it will implement a new Customer Relationship Management (CRM) and ticketing platform and upgrade its website to ensure integration with these services. The project will deliver integration between website and CRM, with a key strategic objective to improve overall user experience, save staff time and enable effective audience insight and analysis.
NDCWales is seeking a Project Manager to oversee the two strands of the project (CRM and website), starting in July 2025 and ending in February 2027. As the Project Manager, you will be a highly organised leader with experience in the development and implementation of CRM and website initiatives. You will have a clear understanding of customer data processing and have first-hand experience of using and managing CRM systems, preferably for an arts company with both a box office and engagement strands. You will be well versed in website mapping and be willing to do in-depth customer research to ensure the best outcomes for new systems. You will be committed to sustainability and accessibility in all strands of the project.
NDCWales Project Manager: CRM & Website employer: Arts & Business
Contact Detail:
Arts & Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NDCWales Project Manager: CRM & Website
✨Tip Number 1
Familiarise yourself with the latest CRM and website integration trends, especially in the arts sector. This knowledge will not only help you understand the project better but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals who have experience in managing similar projects. Attend industry events or webinars related to CRM and website development to build connections that could provide insights or even referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved user experience through CRM and website initiatives in your previous roles. Highlighting measurable outcomes will make your experience more compelling.
✨Tip Number 4
Show your passion for sustainability and accessibility by researching best practices in these areas. Be ready to share ideas on how you can incorporate these values into the project during interviews.
We think you need these skills to ace NDCWales Project Manager: CRM & Website
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements for the Project Manager position. Highlight your relevant experience in CRM and website initiatives, especially within the arts sector.
Tailor Your CV: Customise your CV to reflect your experience with CRM systems and website management. Include specific examples of projects you've led that align with NDCWales's objectives, such as improving user experience or implementing new technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the arts and your commitment to sustainability and accessibility. Discuss how your skills and experiences make you the ideal candidate for overseeing the CRM and website integration project.
Highlight Relevant Skills: In your application, emphasise your organisational skills, leadership experience, and ability to conduct customer research. Mention any familiarity with data processing and audience insight analysis, as these are crucial for the role.
How to prepare for a job interview at Arts & Business
✨Showcase Your Project Management Skills
Be prepared to discuss your previous experience in managing CRM and website projects. Highlight specific examples where you successfully led a project from inception to completion, focusing on your organisational skills and ability to meet deadlines.
✨Demonstrate Understanding of Customer Data
Since the role involves customer data processing, be ready to explain your knowledge of CRM systems and how you've used them to enhance user experience. Discuss any relevant metrics or insights you've gained from previous roles that could apply to NDCWales.
✨Emphasise Sustainability and Accessibility
NDCWales values sustainability and accessibility, so make sure to express your commitment to these principles. Share any past experiences where you implemented sustainable practices or ensured accessibility in your projects.
✨Prepare for In-Depth Customer Research Discussion
The role requires conducting thorough customer research. Be ready to talk about your approach to gathering and analysing customer feedback, and how this has influenced your project decisions in the past.
