Duty Manager in Bromsgrove

Organisation: Bromsgrove Community Arts Venue: Artrix Theatre, Bromsgrove

Job Title: Duty Manager

Hours: 37.5 paid hours per week, plus 2.5 hours of unpaid breaks

Total attendance: 40 hours per week

Reporting to: Chairman / Chief Executive Officer

Contract: Permanent

Key Responsibilities

Audience & Front-of-House Management

• Take overall responsibility for the management of audiences whilst they are within the venue.
• Ensure audiences are welcomed, supported and managed professionally.
• Oversee front-of-house volunteers and allocate duties appropriately.
• Ensure that front-of-house areas are adequately staffed for performances and events with input with the daytime venue manager and evening venue manager.
• Manage audience entry, seating, latecomers, accessibility requirements, queues and general audience movement.
• Deal professionally with customer enquiries, complaints and difficult situations.
• Ensure that the venue provides a safe, welcoming and inclusive environment for all visitors.
• Monitor the audience throughout performances and events and take appropriate action where necessary.
• Liaise with visiting companies and event organisers regarding audience and front-of-house requirements.
• Complete daily show reports and generate ticket reporting via box office systems.
• Assist Box Office team where necessary.
• Assist Usher teams where necessary.

Building & Venue Operations

• Act as the responsible Duty Manager for the venue during allocated shifts.
• Ensure the building is safe, secure and appropriately prepared for public use.
• Carry out appropriate opening and closing procedures.
• Monitor the condition of public areas and report maintenance or operational issues.
• Ensure that venue policies and procedures are followed.
• Liaise with the appropriate member of the Artrix management team regarding significant operational issues.
• Act as a point of contact for staff, volunteers, visiting companies and contractors whilst on duty.

Health & Safety

• Take an active role in maintaining high standards of health and safety throughout the venue.
• Identify and report hazards and take immediate appropriate action where necessary.
• Ensure that public areas remain safe and accessible.
• Ensure that relevant health and safety procedures are followed by staff and volunteers.
• Respond appropriately to accidents, incidents and emergencies.
• Complete or ensure completion of appropriate incident and accident reports.
• Escalate serious or significant incidents to the Chairman / Chief Executive Officer or other appropriate senior person.
• Ensure that venue policies are followed.

The Duty Manager will have a key responsibility for the management of audiences and the public during an emergency.

• Taking appropriate control of audience management during an emergency.
• Initiating or assisting with the evacuation of the building where required.
• Ensuring that front-of-house volunteers understand their responsibilities during an evacuation.
• Liaising with emergency services when required.
• Ensuring that appropriate emergency procedures are followed.
• Remaining calm and providing clear instructions to staff, volunteers and members of the public.
• Managing the re-entry of audiences to the building only when it is safe and authorised to do so.
• Reporting and documenting significant emergencies and incidents.

Misc Duties

• Assist the box office team with enquiries.
• Assist the bar team with service.
• Assist the ushers with ensuring public spaces are tidy.
• Assist venue management team to ensure private hire rooms are ready for use.
• Assist venue management team with input to shifts and rotas.