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For Companies At a Glance
- Tasks: Lead the front office team, ensuring guest satisfaction and financial goals are met.
- Company: Join art'otel Hoxton, a vibrant cultural hub with stunning views and unique art displays.
- Benefits: Enjoy competitive salary, discounted hotel rates, wellness days, and free meals.
- Why this job: Be part of a creative environment that values art, culture, and exceptional service.
- Qualifications: Experience in Front Office operations and a passion for hospitality and art.
- Other info: Work 4 days on, 4 days off, with opportunities for training and development.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Reception Manager
We are recruiting for a Reception Manager for our fantastic art'otel Hoxton team! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.
As our Reception Manager, you will receive:
- Salary: Competitive plus great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
As a Master of your Craft you will…
- Have excellent detailed knowledge of Front Office operations
- You will liaise with the team to ensure guest satisfaction, financial goals and responsible business targets are met
- Empower your team by providing an inspiring service culture through briefings, team meetings and coaching
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members and providing an inspiring service culture.
- Clearly communicate both operational and strategic information, ongoing customer feedback and ensure team members are trained and developed
- Be available to work 4 days on, 4 days off
If you share passion for art, culture and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.
be bold. be creative. be original.
Reception Manager employer: art'otel
Contact Detail:
art'otel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the art'otel Hoxton and its unique offerings. Understanding the hotel's artistic vibe and its cultural significance in Hoxton will help you connect with the team and demonstrate your passion for both hospitality and the arts during your interactions.
✨Tip Number 2
Network with current or former employees of art'otel Hoxton. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when discussing your fit for the Reception Manager role.
✨Tip Number 3
Prepare to showcase your leadership skills. As a Reception Manager, you'll need to inspire and motivate your team. Think of specific examples from your past experiences where you've successfully led a team or improved guest satisfaction, and be ready to share these during any discussions.
✨Tip Number 4
Stay updated on trends in the hospitality industry, especially those related to front office operations. Being knowledgeable about current best practices and innovations can set you apart as a candidate who is not only qualified but also forward-thinking and ready to contribute to the hotel's success.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations and team leadership. Use specific examples that demonstrate your ability to empower and inspire a team, as well as your knowledge of guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for art, culture, and hospitality. Mention why you are drawn to the Reception Manager role at art'otel Hoxton and how your values align with their mission to inspire guests.
Showcase Your Leadership Skills: Provide examples of how you've successfully led a team in previous roles. Highlight any training or coaching experiences that demonstrate your ability to develop team members and create an inspiring service culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reception Manager.
How to prepare for a job interview at art'otel
✨Show Your Passion for Art and Culture
As a Reception Manager at art'otel Hoxton, it's crucial to demonstrate your enthusiasm for art and culture during the interview. Share personal experiences or insights that reflect your appreciation for the arts, as this aligns with the hotel's mission to inspire creativity in guests.
✨Highlight Your Leadership Skills
The role requires you to empower and motivate your team. Be prepared to discuss specific examples of how you've successfully led a team in the past, focusing on your coaching and mentoring abilities. This will show that you can foster an inspiring service culture.
✨Understand Front Office Operations
Make sure you have a solid understanding of Front Office operations. Brush up on key processes and be ready to discuss how you would ensure guest satisfaction while meeting financial goals. This knowledge will demonstrate your readiness for the role.
✨Prepare Questions About the Company
Engage with the interviewers by preparing thoughtful questions about art'otel Hoxton and its values. Inquire about their approach to guest experience and team development. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
