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- Tasks: Welcome guests, provide exceptional service, and promote hotel events and amenities.
- Company: Join a vibrant hotel team dedicated to outstanding customer experiences.
- Benefits: Highly competitive salary, 30 days holiday, wellness days, and discounts on hotel stays.
- Other info: Enjoy a dynamic work environment with great career growth and fun team events.
- Why this job: Be the face of the hotel and create memorable experiences for every guest.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Head Concierge with a passion and skills set for exceptional Customer Service who:
- Welcome all guests who come to the hotel and ensure they are fully informed about events at the hotel, working closely with F&B and M&E outlets.
- Ensure the hotel entrance is covered at all times.
- Communicate effectively with guests via written correspondence, phone, technological platforms, and face-to-face.
- Proactively upsell and promote all hotel outlets (such as upselling, special events, artbeat program & VIP amenities) as well as any related reward programs.
- Actively support the planning and development of hotel services.
- Manage the lifts ensuring all guests reach their destination.
- Manage phase 3 residents' pool bookings ensuring all residents have an active and paid booking slot.
- Engage with colleagues, guests, and appropriate departments to ensure they feel part of the hotel team.
- Create a welcoming atmosphere and personalised service for each individual external and internal guest, having an eye for detail and responding appropriately to guest, colleague, and leadership feedback.
- Actively contribute to your immediate as well as wider hotel team, using all forms of communication appropriate for each situation and displaying positive and open body language.
- Identify opportunities and improvements to ways of working whilst being solution-focused to the operational needs of the hotel.
Benefits:
- Salary: Highly competitive with great benefits.
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends).
- F&B discounts at our restaurants and bars (for your whole party).
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service.
- Two free meals per day.
- Access to 40% of your pay before payday through Wagestream.
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more.
- Ride to Work scheme & free cycling lessons.
- 24/7 employee assistance programme.
- Rota given 2 weeks in advance.
- Departmental productivity & service incentive scheme.
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform.
- Annual Staff parties and events.
- Company pension plan & award-winning training.
Head Concierge employer: art'otel
Contact Detail:
art'otel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities we offer. This way, when you chat with guests, you can confidently upsell and promote everything from our F&B outlets to special events.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being clear and friendly is key. Remember, every interaction is a chance to create a welcoming atmosphere that makes guests feel at home.
✨Tip Number 3
Show off your problem-solving skills! When you spot an opportunity for improvement, don’t hesitate to share your ideas. Being proactive not only helps us enhance our services but also shows your commitment to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest openings and updates about our amazing benefits, like those wellness days and discounted hotel rates!
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for exceptional customer service shine through. Share specific examples of how you've gone above and beyond for guests in the past – we love to see that dedication!
Tailor Your Application: Make sure to customise your application to reflect the responsibilities listed in the job description. Highlight your experience with communication, upselling, and creating a welcoming atmosphere – it’ll show us you’re the perfect fit for our team.
Be Clear and Concise: Keep your written correspondence clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at art'otel
✨Know the Hotel Inside Out
Before your interview, make sure you’re familiar with the hotel’s services, amenities, and any upcoming events. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond for a guest, as this role is all about creating memorable experiences.
✨Practice Effective Communication
As a Head Concierge, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with different types of guest interactions.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with other departments. Be ready to discuss how you’ve engaged with colleagues in the past to create a welcoming atmosphere and improve service delivery.