At a Glance
- Tasks: Create unforgettable experiences for guests and manage a dynamic concierge team.
- Company: Join the vibrant art'otel in Hoxton, a hub of creativity and hospitality.
- Benefits: Earn £14.45 per hour, enjoy 30+ days holiday, and great discounts on hotel stays.
- Other info: Flexible shifts, wellness days, and opportunities for personal growth in a creative environment.
- Why this job: Be the face of our hotel, making lasting impressions and enriching guest experiences.
- Qualifications: Passion for art, culture, and exceptional customer service.
The predicted salary is between 14.45 - 14.45 £ per hour.
Join to apply for the
Assistant Head Concierge role at art'otel .
We’re recruiting for an Assistant Head Concierge for one of the coolest new hotels in Hoxton.
The 26‑floor art’otel Hoxton promises dazzling skyline views, ample gallery space, and two Banksy originals preserved and on public display.
With 357 guest rooms and suites, a lounge, gym, and two destination restaurants.
As the
Assistant Head Concierge , you are the first and last person our guests see.
Your helpful, can‑do approach and passion for great service will create an amazing impression every time.
Your role is to support the Head Concierge and represent the department in their absence.
Benefits
- Salary: £14.45 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day – including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme – £750
- Benefit Hub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Uniforms provided & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award‑winning training
Responsibilities
- Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
- Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
- Set up a comprehensive and up-to-date guide of local venues and experiences to support the team in delivering informed guest recommendations.
- Be fully informed of hotel operations, VIPs, events, and special requests.
- Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
- Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
- Design and implement the department's SOP’s and service flows.
- Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.
- Be available to work a 4 days on, 4 days off shift pattern.
If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home.
We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service and enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.
be bold. be creative. be original.
- Seniority level
- Mid‑Senior level
- Employment type
- Full‑time
- Job function
- Other
- Industries
- Hospitality
- #J-18808-Ljbffr
Assistant Head Concierge employer: art'otel
PPHE Hotel Group is an exceptional employer that prioritises the wellbeing and development of its employees, offering a vibrant work culture across its iconic London properties. As a Human Resources Advisor, you will benefit from generous holiday allowances, wellness initiatives, and extensive training opportunities, all while being part of a team that values creativity and collaboration. With unique perks like discounted hotel rates and a supportive environment, you'll have the chance to make a meaningful impact on the employee experience in the luxury lifestyle sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like art'otel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to art'otel
Don't be shy about reaching out to art'otel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about art'otel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at art'otel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
