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- Tasks: Create unforgettable experiences for guests and manage a dynamic concierge team.
- Company: Join the coolest new hotel in Hoxton, known for its vibrant culture and art.
- Benefits: Earn £14.45 per hour, enjoy 30 days holiday, and great discounts on food and stays.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Passion for service, strong communication skills, and a love for art and culture.
- Other info: Flexible shifts, wellness days, and opportunities for personal growth in a creative environment.
Join to apply for the Assistant Head Concierge role at art\’otel .
We\’re recruiting for an Assistant Head Concierge for one of the coolest new hotels in Hoxton. The 26‐floor art\’otel Hoxton promises dazzling skyline views, ample gallery space, and two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym, and two destination restaurants.
As the Assistant Head Concierge , you are the first and last person our guests see. Your helpful, can‐do approach and passion for great service will create an amazing impression every time. Your role is to support the Head Concierge and represent the department in their absence.
Benefits
Salary: £14.45 per hour plus great benefits
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
50% F&B discount at our restaurants and bars (for your whole party)
Two free meals per day – including days off if you wish to come in!
Access to 40% of your pay before payday through Wagestream!
Recommend a Friend scheme – £750
BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
Vitality at work scheme with great gym discounts & more
Ride to Work Scheme & free local cycling lessons
24/7 access to our Employee Assistance Programme
Rotas published at least two weeks in advance (if applicable)
Uniforms provided & free dry cleaning
Annual Staff parties and events
Company pension plan & award‐winning training
Responsibilities
Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
Set up a comprehensive and up-to-date guide of local venues and experiences to support the team in delivering informed guest recommendations.
Be fully informed of hotel operations, VIPs, events, and special requests.
Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art\’beat activities, events and times as well as special requests/arrangements.
Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
Design and implement the department\’s SOP\’s and service flows.
Manage all aspects of the concierge & porters\’ team, including payroll, training, recruitment, performance and discipline.
Be available to work a 4 days on, 4 days off shift pattern.
If you share a passion for art, culture, and hospitality, art\’otel is where people\’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service and enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.
be bold. be creative. be original.
Seniority levelMid‐Senior level
Employment typeFull‐time
Job functionOther
IndustriesHospitality
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Assistant Head Concierge employer: art'otel
Contact Detail:
art'otel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Concierge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even hit up social media platforms like LinkedIn to find connections that can help you land that Assistant Head Concierge role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for art, culture, and hospitality shine through. Be yourself and share your unique experiences that make you the perfect fit for our vibrant team at art’otel Hoxton.
✨Tip Number 3
Research is key! Familiarise yourself with the hotel, its services, and the local area. This will not only impress us during interviews but also help you provide tailored recommendations that guests will love.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of the amazing experience we offer at art’otel Hoxton.
We think you need these skills to ace Assistant Head Concierge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your words. Remember, we’re all about creativity and originality here at StudySmarter!
Tailor Your Application: Make sure to tailor your application specifically for the Assistant Head Concierge role. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on what makes you the perfect fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at art'otel
✨Know Your Venue
Before the interview, take some time to research the art’otel Hoxton. Familiarise yourself with its unique features, like the Banksy originals and the local attractions. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Service Skills
As an Assistant Head Concierge, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your can-do attitude and passion for great service.
✨Be Ready to Discuss Local Partnerships
Think about how you would build relationships with local restaurants and businesses. Come prepared with ideas on how to enhance the guest experience through partnerships. This shows that you’re proactive and understand the importance of community connections in hospitality.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you’ll be representing the hotel, your appearance should reflect the stylish and cool vibe of the art’otel Hoxton. It’s all about embodying the brand from the get-go!
