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- Tasks: Welcome guests, provide exceptional service, and promote hotel events and amenities.
- Company: Join the vibrant art'otel team in a stunning new London location.
- Benefits: 30 days holiday, wellness days, discounted hotel rates, and free meals.
- Other info: Dynamic team with opportunities for personal and professional growth.
- Why this job: Be part of a creative environment that celebrates art and culture.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting for our first art'otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art'otel London Battersea power station sits in the heart of this newly energised neighbourhood, offering restaurants, bars, shops and galleries, amidst the eye-catching architecture that surrounds the historical Battersea Power Station.
As our Head Concierge, you will receive:
- Salary: Highly competitive with great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Head Concierge with a passion and skills set for exceptional Customer Service who:
- Welcomes all guests who come to the hotel and ensures they are fully informed about events at the hotel and works closely with F&B and M&E outlets
- Ensures the hotel entrance is covered at all times
- Communicates effectively with Guests via written correspondence, phone, technological platforms and face-to-face
- Proactively upsells and promotes all hotel outlets (such as upselling, special events, artbeat program & VIP amenities) as well as any related reward programs
- Actively supports the planning and development of hotel services
- Manages the lifts ensuring all guests reach their destination
- Manages phase 3 residents' pool bookings ensuring all residents have an active and paid booking slot
- Engages with colleagues, guests and appropriate departments to ensure feel part of the hotel team & encompass PPHE values
- Creates a welcoming atmosphere and personalised service for each individual external and internal guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback
- Actively contributes to your immediate as well as wider hotel team, uses all forms of communication appropriate for each situation and displays positive and open body language
- Identifies opportunities and improvements to ways of working whilst being solution focussed to the operational needs of the hotel
If you share a passion for art, culture, and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. Be bold. Be creative. Be original.
Head Concierge in London employer: Art'otel London Battersea Power Station
Contact Detail:
Art'otel London Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on that perfect Head Concierge role!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for art and hospitality shine through. Share stories about your experiences and how you've created memorable moments for guests. Remember, they want someone who can bring a welcoming atmosphere to their hotel!
✨Tip Number 3
Research the hotel! Before any interview, dive deep into the art'otel London Battersea Power Station. Know their values, services, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the art'otel family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Head Concierge in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share your passion for hospitality and art – it’ll make your application stand out.
Tailor Your Application: Make sure to customise your application for the Head Concierge role. Highlight your customer service skills and any relevant experience that aligns with our values at art'otel. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and focus on what makes you the perfect fit for the role – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our amazing benefits right there!
How to prepare for a job interview at Art'otel London Battersea Power Station
✨Know the Hotel Inside Out
Before your interview, make sure you research art'otel London Battersea Power Station thoroughly. Familiarise yourself with its unique offerings, such as the artbeat programme and the various F&B outlets. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Head Concierge, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Think about specific situations where your attention to detail made a difference, and be ready to discuss how you would apply that same passion at art'otel.
✨Engage with the Interviewers
During the interview, remember to engage with your interviewers. Use positive body language, maintain eye contact, and ask insightful questions about the hotel and its culture. This will demonstrate your interest in being part of the team and your ability to connect with others, which is crucial for a Head Concierge.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest interactions. Think through potential challenges you might face in the role and how you would address them. For example, how would you manage a difficult guest or coordinate with other departments to ensure a seamless experience?