At a Glance
- Tasks: Lead a dynamic team to ensure unforgettable guest experiences at a trendy hotel.
- Company: Join the vibrant art'otel Hoxton, a cultural hotspot in London.
- Benefits: Enjoy competitive salary, wellness days, and discounted hotel rates across Europe.
- Other info: Great career growth opportunities and a fun team culture await you!
- Why this job: Be part of a creative environment that celebrates art and exceptional service.
- Qualifications: Passion for hospitality and experience in customer service management.
The predicted salary is between 35875 - 35875 £ per year.
Guest Relations Manager
We are recruiting for Guest Relations Manager for one of the coolest hotels in Hoxton!
Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene.
The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display.
With 357 guest rooms and suites, a lounge, gym and two destination restaurants.
As our Guest Relations Manager, you will receive:
Salary: £35875.00 per annum with great benefits
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme - up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training
As a Master of your Craft you will...
Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
Ensure the smooth running of the department on a day-to-day basis with effective communication.
Have full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferable, but not essential
Have a good Knowledge of the Hoxton/Shoreditch area.
You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
Manage and develop your team through leading by example.
Empower the Guest Relations teams by providing an inspiring service culture through briefings, team meetings and coaching.
If you share passion for art, culture and hospitality, art'otel is where people's talents will feel at home.
We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.
be bold. be creative. be original.
TPBN1_UKCT
Guest Relations Manager in London employer: artotel Hoxton
art'otel Hoxton is an exceptional employer, offering a vibrant work culture in one of London's most exciting neighbourhoods. With competitive pay, generous holiday allowances, and opportunities for personal growth through training and productivity bonuses, we ensure our Room Attendants feel valued and motivated. Join us to be part of a dynamic team in a hotel that celebrates art and creativity, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like artotel Hoxton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to artotel Hoxton
Don't be shy about reaching out to artotel Hoxton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about artotel Hoxton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at artotel Hoxton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
