Revenue Operations Support & Enablement Specialist

Works With: Sales, Marketing, Customer Success, Finance, Executive Team

Hours: 37.5 pw (9.30-6pm Monday to Friday, 1 hour lunch)

Term: Permanent

Location: Hybrid - London office based in Oval (2 days / week)

About us

Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers, and art professionals worldwide to streamline their operations and grow their businesses. The company’s integrated platform combines inventory management, CRM, websites, sales, marketing, and payment tools, everything needed to run a modern and successful art business. In 2021, Artlogic was acquired by tech investors Cove Hill Partners to accelerate innovation and expand its global reach. Since then, the company has doubled in size, with employees across London, New York, Atlanta, and Cape Town. Today, Artlogic is entering an exciting new chapter through its merger with ArtCloud, another industry leader in art technology. Together, the two companies are uniting complementary platforms to build the most comprehensive, forward-thinking solution for the art world. This collaboration brings together deep expertise across CRM, sales, marketing, inventory, payments, and AI-powered tools, empowering galleries, artists, and collectors worldwide. Joining Artlogic means becoming part of a growing global team that is shaping the future of how art is bought, sold, and managed, both online and in person.

Revenue Operations is a core horizontal function responsible for improving operational efficiency across our entire Go-To-Market engine — including Sales, Marketing, Customer Success, Billing and Expansion. The function ensures a smooth, data-informed customer journey from first touch to renewal, removing friction, optimising processes, and improving the systems that drive revenue performance.

About the role

The Revenue Operations Support & Enablement Specialist reports to the Head of Revenue Operations and supports the wider Go-To-Market (GTM) organisation as the first line of support for operational queries. You’ll deliver timely, high-quality help via our internal helpdesk, keep key systems and workflows running smoothly, and spot patterns in requests to help reduce recurring issues over time, working closely with the wider Revenue Operations team. You’ll also own the foundations of our internal enablement and documentation - keeping Confluence and other resources clear, up to date, and genuinely useful so teams can self-serve, onboard faster, and work more consistently. Over time, this role is designed to evolve, with increasing ownership across enablement, process adoption, and how we scale internal knowledge (including future AI-assisted self-serve). This is an entry-level role ideal for someone looking to start or accelerate a career in Revenue Operations. You’ll learn how a fast-growing SaaS business operates, gain exposure to core GTM systems and end-to-end processes, and contribute directly to improving the customer journey from first touch to renewal.

Key Responsibilities

• GTM Support & Operational Excellence: Act as the primary owner and first point of contact for all Go-To-Market (GTM) support queries via the internal helpdesk (Monday.com), ensuring timely, accurate, and well-communicated responses. Diagnose and resolve issues across systems, workflows, CRM processes, and data inputs, minimising disruption to GTM teams. Track, prioritise, and follow up on open queries, escalating appropriately to ensure swift and effective resolution. Identify recurring themes and patterns in support requests, surfacing insights and recommendations to improve processes, tooling, and enablement. Maintain clear communication with stakeholders throughout issue resolution, setting expectations and providing updates as needed.
• Systems & Process Administration: Support the day-to-day administration of core GTM tools, including tools such as HubSpot, Chargebee, Stripe, Confluence, Zapier, Aircall, Chili Piper, Slack and Google Workspace. Support the Revenue Operations team in maintaining accurate system configuration across workflows, data fields, pipelines, and reports. Help uphold strong data hygiene standards through regular audits, clean-ups, and ongoing CRM maintenance. Contribute to the continuous improvement of GTM processes, ensuring systems are used consistently and effectively across teams.
• Enablement & Training: Own and maintain internal documentation and enablement resources in Confluence, ensuring content is clear, current, and easy to self-serve. Support the onboarding of GTM team members through structured training on systems, processes, and ways of working. Build and maintain playbooks, guides, and reference materials to drive adoption and operational confidence. Support the evolution of internal knowledge bases and self-serve resources, including future AI-assisted documentation and search capabilities.
• Project Delivery & Process Improvement: Gather feedback from stakeholders and contribute to the identification of process gaps, inefficiencies, and improvement opportunities. Support the Revenue Operations team in the delivery of GTM initiatives, ensuring changes are clearly documented and embedded across teams. Provide operational and administrative support to help projects stay on track and milestones be met.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Customer Success, Product, and Finance to ensure strong alignment and clear communication. Contribute to a cohesive GTM environment by supporting system consistency, process clarity, and high-quality operational execution across teams.

Performance Indicators

• Provide high-quality, timely support to GTM teams through the internal helpdesk, with clear communication and consistent issue resolution.
• Meet agreed Service Level Agreements (SLAs) while demonstrating good judgement on when and how to escalate issues to more senior Revenue Operations team members.
• Reduce recurring support requests over time by identifying patterns, improving documentation, and contributing to root-cause fixes.
• Ensure effective GTM enablement through strong onboarding experiences, clear documentation, and improved adoption of systems and processes.
• Maintain accurate, up-to-date, and easy-to-use documentation covering Revenue Operations and GTM workflows.
• Improve operational efficiency across Sales, Marketing, Customer Success, and Billing through proactive issue resolution and process support.
• Receive positive feedback from internal stakeholders, reflecting trust, responsiveness, and strong cross-functional collaboration.

About You

• Experience working with business systems, particularly helpdesk tools (e.g. Monday.com, Zendesk), knowledge bases (e.g. Confluence, Notion), and CRM or ERP platforms (e.g. HubSpot, Chargebee, Stripe), as well as Google Workspace.
• Interest in and curiosity about AI, automation, and no-code / low-code tools, with a desire to explore how these can improve self-serve, documentation, and operational efficiency.
• Strong organisational skills with exceptional attention to detail and a high level of accuracy across all tasks.
• Excellent written and verbal communication skills, with the ability to clearly explain issues, processes, and instructions to non-technical audiences.
• Comfortable working with multiple stakeholders and teams across the organisation.
• Demonstrated ability to learn new systems quickly and apply structured, practical problem-solving to operational challenges.
• A proactive and curious mindset - you enjoy understanding how things work, spotting inefficiencies, and helping teams operate more effectively.
• Comfortable taking ownership of tasks and seeing them through end-to-end, while knowing when to ask questions or escalate.
• High level of integrity and discretion, comfortable handling confidential data and sensitive business information.

You Might Also Have

• Experience in a Business Operations, Revenue Operations, Sales Operations, Customer Success Operations, or GTM Support role.
• Exposure to SaaS environments, FinTech, or technology-driven companies.
• Experience creating, maintaining, or improving internal documentation or knowledge bases.
• Experience supporting onboarding, training, or enablement for internal teams.
• Familiarity with project management tools (e.g., Monday.com, Asana, Jira).
• A basic understanding of Go-To-Market funnels, sales processes, or customer lifecycle concepts.
• Experience working cross-functionally with Sales, Marketing, Customer Success, or Finance teams.

What we offer

• Company profit sharing scheme
• 25 days annual leave (plus 10 public holiday days)
• Long service entitlement
• Cycle to work scheme
• Tech buying scheme
• Free eye test
• Company pension scheme
• A focus on continued professional development including access to courses and training programs

Artlogic is an equal opportunities employer. We are committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.